Cuyler Engram II
Summary
A dynamic professional with a proven track record at Loft 22 Salon, I excel in elevating customer satisfaction and fostering client relations through critical thinking and active listening. Leveraging skills from MAC Cosmetics, I've significantly enhanced service standards, achieving remarkable business growth and customer loyalty through innovative engagement strategies.
Overview
10
10
years of professional experience
Work History
Owner/Hair and Makeup Artist
Loft 22 Salon
01.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Influencer/Educator
Eleven Australia
03.2019 - 03.2020
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Produced relevant product content to reach target customers.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Increased ROI for partnered brands through creative storytelling techniques that showcased the benefits of their products or services.
- Provided detailed product knowledge and expertise to customers, enhancing their purchasing experience.
- Conducted regular staff training sessions for enhanced product knowledge and selling techniques.
- Improved product knowledge for sales teams through engaging workshops and hands-on demonstrations.
Hairstylist/Barber/Lead Makeup Artist
London Underground Salon
01.2017 - 12.2019
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Makeup Artist
MAC Cosmetics
06.2015 - 11.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
National Haircolor Educator/Platform Artist
Perlacolor USA
07.2016 - 06.2018
- Continuously updated knowledge of current hair trends and techniques through participation in industry workshops and seminars.
- Participated in industry conferences as a speaker or panelist to share expertise and build professional network connections.
- Adapted presentation styles for diverse audiences, ensuring clear communication of key messages in various settings.
- Conducted thorough research on industry trends to maintain up-to-date knowledge and enhance presentation content.
- Evaluated post-event performance metrics to identify areas for improvement and implement necessary changes in future presentations.
- Managed time efficiently during presentations, ensuring all topics were covered without exceeding allotted timeframe.
- Incorporated storytelling techniques into presentations, making complex information more accessible and memorable for audiences.
Salon Manager
SH Salon & Spa
03.2016 - 06.2017
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Associate of Arts - Music/Voice
Chipola College
Marianna, FLCertificate of Completion - Cosmetology/Barbering
North Florida Cosmetology Institute
Tallahassee, FL05-2011
No Degree - Cosmetology
Aveda Institute Tallahassee
Tallahassee, FL04-2010
High School Diploma -
Blountstown High School
Blountstown, FL06-2008
Skills
- Customer relations
- Critical thinking
- Active listening
- Problem resolution
- Relationship building
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Service standard compliance
- Customer service
Accomplishments
- Selected for “NY Fashion Week-Hairstyling” 2 consecutive years for attention to detail and outstanding active listening and problem solving
- Achieved a magazine feature in Modern Salon Magazine for accomplishments related to critical thinking in small businesses
- Facilitated classes nationally on the premise of "personalized customer experiences"
Timeline
Influencer/Educator
Eleven Australia
03.2019 - 03.2020
Owner/Hair and Makeup Artist
Loft 22 Salon
01.2019 - Current
Hairstylist/Barber/Lead Makeup Artist
London Underground Salon
01.2017 - 12.2019
National Haircolor Educator/Platform Artist
Perlacolor USA
07.2016 - 06.2018
Salon Manager
SH Salon & Spa
03.2016 - 06.2017
Makeup Artist
MAC Cosmetics
06.2015 - 11.2018
Associate of Arts - Music/Voice
Chipola College
Certificate of Completion - Cosmetology/Barbering
North Florida Cosmetology Institute
No Degree - Cosmetology
Aveda Institute Tallahassee
High School Diploma -
Blountstown High School
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