DENISE LAPHAM
Fort Irwin,CA
Summary
Punctual and organized individual with 6 years of problem solving and customer service experience. Able to adapt easily to any challenges that may arise and thrive in a fast-paced working environment. Multi-tasking and the ability to make quick, informative decisions come easily. Brings an easy-going demeanor as well as being a self-motivator. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
11
11
years of professional experience
Work History
Childcare provider
Self-employeed
05.2022 - Current
- Provides supervision of children ranging in ages 6 weeks to 18 years old during array of activities including outdoor events, field trips, keeping daily schedule and indoor activities.
- Arranges age appropriate activities for individual children based upon their desires and individual needs, including specialized supports for all abilities.
- Informs other adults and parents in writing regarding current policy and procedures that are taking place. Provides written materials with information pertaining to guidelines, policies, and procedures.
- Ensures that all DOD compliance standards are met, if not exceeded, including maintenance of all areas.
- Stays up to date on training modules and safety precautions.
- Prepare food, drinks and snacks
- Assist in potty training
- Plan activities and outings that are age appropriate and engaging
- Take children to school and activities
- Pick children up from school and activities
- Provide routine and schedule that is easy for all to follow.
- First Aid and CPR certified.
- Developed age-appropriate activities and crafts to engage children
- Enforced rules and managed behavior through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Responded to inquiries from parents and guardians
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Created safe and engaging learning environment for groups of diverse children with various learning styles
- Developed lessons and activities to promote children's physical and emotional development
Lead Pharmacy Technician
CVS Pharmacy
2012.08 - 2018.03
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Managed opening and closing duties for pharmacy.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Hostess
TGI Fridays
Lawrenceville , GA
2015.08 - 2016.04
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Associate's Degree - Pharmacy Technician
Charter College- Oxnard
Oxnard, CA12.2012
Bachelor of Science - Psychology
Capella University
Minneapolis, MNAssociate's Degree - field‑ Pharmacy Technician
Bachelor of Science degree -
Capella University
Online 12.2023
Skills
- Special Needs Care
- Arts and Crafts
- Changing Diapers
- Team Leader
- Emergency Situations
- Lesson Plan Creation
- Microsoft Office
- Group and Individual Care
- Infant Care and Feeding
- Social and Academic Development
- Adaptable Communication
- Calendaring and Scheduling
- Training Junior Team Members
- Positive Reinforcement
- Daily Logs
- Material and Supply Inventory
- Outings Management
- Planning and Leading Activities
- First Aid
- Youth Engagement
- Dietary Needs
- Observing and Monitoring Behavior
- Develop Lesson Plans
- Analytical and Critical Thinking
- Self-Motivated
- Dependable and Responsible
- Healthy environments
- Child development
- Safety awareness
Timeline
Childcare provider
Self-employeed
05.2022 - Current
Hostess
TGI Fridays
2015.08 - 2016.04
Lead Pharmacy Technician
CVS Pharmacy
2012.08 - 2018.03
Associate's Degree - Pharmacy Technician
Charter College- Oxnard
Bachelor of Science - Psychology
Capella University
Associate's Degree - field‑ Pharmacy Technician
Bachelor of Science degree -
Capella University