Summary
Overview
Work History
Education
Skills
Timeline
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Cwendolyn Bowman

Fort Myers,Fl

Summary

Diligent [Desired Position] with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

21
21
years of professional experience

Work History

Shift Manager

7-11 Convenience Store
05.2022 - Current
  • Overseeing cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.

Floor Associate

Wal-Mart Supercenter
01.2014 - 09.2020
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.

Food Service Worker

Lee County School District
08.2012 - 03.2014
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted students at counter to fulfill requests and answer questions.

Health Care Aide

Gulf Coast Center
10.2004 - 03.2010
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Education

CNA -

LEE HIGH TECH SCHOOL OF NURSING
09.1998

High School Diploma -

Cape Coral High School
Cape Coral, FL
05-1990

Skills

  • Great customer services
  • Dependable
  • Compassionate
  • Good communication skills
  • Works well with others
  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Energetic and enthusiastic
  • Team development
  • Quality assurance
  • Interpersonal skills
  • Documentation and reporting
  • Safety compliance
  • Flexible schedule
  • Verbal and written communication
  • Compliance
  • Reporting and documenting

Timeline

Shift Manager

7-11 Convenience Store
05.2022 - Current

Floor Associate

Wal-Mart Supercenter
01.2014 - 09.2020

Food Service Worker

Lee County School District
08.2012 - 03.2014

Health Care Aide

Gulf Coast Center
10.2004 - 03.2010

CNA -

LEE HIGH TECH SCHOOL OF NURSING

High School Diploma -

Cape Coral High School

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Cwendolyn Bowman