Ronny Rivera-Candelaria
Troy
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Impossible Kicks
02.2022 - 12.2023
- Maintain policies and procedures, create new strategies to beat LY numbers, leadership meetings, Manage employees including assistant managers, key holders, stock employees, and sales associates.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers.
- Analyzed market trends and competitor activities to create competitive advantages.
Manager
Cam's Kicks LLC
12.2019 - 02.2022
- Traveling To Sneaker Convention to Promote/Buy/Sell our ‘ Goods ‘, Content Creating and Raising a Youtube Channel to 153K Sub in 1Y+ with our team.
- Worked with Endorsement and Paid- Content.
- Designing website ( Shopify and then switched over to Lightspeed Retail/E-Com, In store operations and working on strategies on raising sales and overall improving our platform.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Sales Associate, AutoTech Technician
Best Buy/Geek Squad
10.2018 - 02.2020
- Computing & DI : Customer service, POS, keep up with inventory on the sales floor, reaching monthly sales goals, troubleshoot customer electronic issues, certifying 'Open Box' products.
- Counter Agent : Submit new repairs to major computer brands, install standard mobile electronic solutions, verify vehicle make and model and communicate any compatibility concerns prior to installation, leverage resources for standard electronic troubleshooting.
- Autotech Technician : Performed troubleshooting and diagnosis on malfunctioning equipment. Applied critical thinking and research to address complex issues. Completed job reports and logs immediately following service calls.
Assistant Manager
Cricket Wireless
03.2018 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
06.2016
Skills
- Computer Skills
- Windows, Excel and Powerpoint
- Great Customer Services
- Work with individual or small groups
- Leadership and Management
- Social Media
- Market Growth, Project Planning
- Economic Analysis, Employee Scheduling Vendor Negotiations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager - Impossible Kicks
02.2022 - 12.2023
Manager - Cam's Kicks LLC
12.2019 - 02.2022
Sales Associate, AutoTech Technician - Best Buy/Geek Squad
10.2018 - 02.2020
Assistant Manager - Cricket Wireless
03.2018 - 10.2018
Crispus Attucks Youthbuild Charter School - High School Diploma,
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