Cyane Joseph
Phenix city,AL
Summary
Dynamic professional with a proven track record at Comcast, enhancing sales team performance and customer satisfaction. Skilled in EKG interpretation and patient-focused care, demonstrating exceptional leadership and interpersonal abilities. Achieved significant improvements in operational efficiency and customer service, leveraging expertise in cardiac monitoring and team motivation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Comcast
Phenix City, AL
2022.02 - 2024.11
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
Customer Service Representative
Afni Call Center
Opelika, AL
2019.12 - 2021.12
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
Crew Member Cook
Krystal
Columbus, GA
2018.08 - 2019.12
- Provided excellent customer service by taking orders accurately and efficiently.
- Kept dining area clean at all times by wiping down tables after each use.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Nurse Aide
Atria Senior Living
Lincoln, RI
2016.09 - 2018.07
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Used mobility devices to transport patients.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Education
High School Diploma -
Lincoln High School
Lincoln, RI2017-06
Nursing
Chattahoochee Valley Community College
Phenix City, ALSkills
- Holter monitoring
- EKG interpretation
- Electrode placement
- Patient care
- Arrhythmia recognition
- Cardiac monitoring
- Stress testing
- HIPAA compliance
- Electrocardiogram interpretation
- Basic life support
- EKG technician (CET)
- Call light response
- Monitoring fluids
- Personal hygiene support
- Patient-focused care
- Electronic charting
- Patient assessments
- Vital signs monitoring
Certification
- cpr certified
- ekg tech
Timeline
Sales Supervisor
Comcast
2022.02 - 2024.11
Customer Service Representative
Afni Call Center
2019.12 - 2021.12
Crew Member Cook
Krystal
2018.08 - 2019.12
Nurse Aide
Atria Senior Living
2016.09 - 2018.07
High School Diploma -
Lincoln High School
Nursing
Chattahoochee Valley Community College