Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cyane Joseph

Phenix city,AL

Summary

Dynamic professional with a proven track record at Comcast, enhancing sales team performance and customer satisfaction. Skilled in EKG interpretation and patient-focused care, demonstrating exceptional leadership and interpersonal abilities. Achieved significant improvements in operational efficiency and customer service, leveraging expertise in cardiac monitoring and team motivation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Comcast
Phenix City, AL
02.2022 - 11.2024
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.

Customer Service Representative

Afni Call Center
Opelika, AL
12.2019 - 12.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Contacted customers about potential service upgrades, new services and account changes.

Crew Member Cook

Krystal
Columbus, GA
08.2018 - 12.2019
  • Provided excellent customer service by taking orders accurately and efficiently.
  • Kept dining area clean at all times by wiping down tables after each use.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Nurse Aide

Atria Senior Living
Lincoln, RI
09.2016 - 07.2018
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Transported patients safely using wheelchairs or stretchers when necessary.
  • Used mobility devices to transport patients.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.

Education

High School Diploma -

Lincoln High School
Lincoln, RI
06-2017

Nursing

Chattahoochee Valley Community College
Phenix City, AL

Skills

  • Holter monitoring
  • EKG interpretation
  • Electrode placement
  • Patient care
  • Arrhythmia recognition
  • Cardiac monitoring
  • Stress testing
  • HIPAA compliance
  • Electrocardiogram interpretation
  • Basic life support
  • EKG technician (CET)
  • Call light response
  • Monitoring fluids
  • Personal hygiene support
  • Patient-focused care
  • Electronic charting
  • Patient assessments
  • Vital signs monitoring

Certification

  • cpr certified
  • ekg tech

Timeline

Sales Supervisor

Comcast
02.2022 - 11.2024

Customer Service Representative

Afni Call Center
12.2019 - 12.2021

Crew Member Cook

Krystal
08.2018 - 12.2019

Nurse Aide

Atria Senior Living
09.2016 - 07.2018

High School Diploma -

Lincoln High School

Nursing

Chattahoochee Valley Community College

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Cyane Joseph