Summary
Overview
Work History
Education
Skills
Timeline
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Cyanndra Ford

Waterford,MI

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Operation Specialist

United Wholesale Mortgage
Pontiac, Michigan
02.2024 - Current
  • Evaluated processes for efficiency and accuracy, proposing methods for improvement.
  • Organized weekly meetings to review objectives, discuss challenges, and identify growth opportunities.
  • Analyzed customer feedback data to discover optimization opportunities.
  • Facilitated inter-departmental communication to ensure operational integration across business units.

Cashier

Dicks Sporting Goods Distribution Center
Livonia, MI
06.2022 - 01.2023
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High school diploma -

Skills

  • Skills Summary
  • Customer Service
  • Software Troubleshooting
  • Sales and Upselling
  • Call Volume and Quality Metrics
  • Employee Training
  • Problem Solving
  • Customer Transactions
  • Call Response and Transfer
  • Product Scanning
  • Payment Processing
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • corporate
  • Account executive

Timeline

Operation Specialist

United Wholesale Mortgage
02.2024 - Current

Cashier

Dicks Sporting Goods Distribution Center
06.2022 - 01.2023

High school diploma -

Cyanndra Ford