Cyarra Sosa
Irvington,New Jersey
Summary
Dedicated and customer-focused professional with extensive experience in front desk operations, administrative support, and client service. Skilled in managing schedules, handling high-pressure situations, and maintaining a welcoming and organized environment. Proficient in appointment scheduling, cash handling, and sales, with a proven ability to learn quickly and follow instructions. Seeking a position where I can contribute to creating a positive experience for clients and staff.
Overview
7
7
years of professional experience
Work History
Spa Associate
Hand and Stone Spa
06.2022 - 04.2023
- Handled inbound calls, scheduled appointments, and managed client accounts using Zenoti software.
- Processed membership freezes, cancellations, and reactivations, ensuring client satisfaction.
- Sold memberships and promotional gift cards during monthly campaigns.
- Maintained positive client relationships, creating a relaxing and welcoming environment.
Barista
Black Drop Coffee
02.2023 - 05.2023
- Prepared beverages (coffee, lattes, teas) and food items with precision and efficiency.
- Managed inventory, updated the POS system, and ensured cleanliness of workstations.
- Handled delivery intake, restocked supplies, and maintained a high level of customer service.
Sales Associate
Pets on Broadway
02.2022 - 10.2022
- Oversaw daily shop operations, including grooming appointment scheduling and product sales.
- Managed inventory, processed shipments, and maintained a clean and organized store.
- Quickly acquired knowledge of products to provide informed recommendations to customers.
Head Cashier
Fine Fare Fresh
01.2021 - 05.2021
- Supervised cashier staff, managed employee clock-ins/outs, and handled lotto transactions.
- Conducted weekly safe checks, ensuring accuracy in cash handling.
- Performed light security and surveillance tasks, responding to emergencies calmly and efficiently.
Cashier
Bravo Supermarket (now The Food Emporium)
06.2019 - 09.2020
- Operated cash registers, restocked shelves, and signed customers up for rewards programs.
- Delivered excellent service in a fast-paced environment, meeting customer needs efficiently.
Administrative Assistant & Food Service
YM & YWHA of Washington Heights and Inwood
06.2016 - 08.2016
- Performed administrative tasks, including completing paperwork and organizing files.
- Set up tables and served meals to elderly clients, ensuring a respectful and welcoming environment.
Education
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Bronx Community College
Bronx, NY02.2020
High School Diploma - undefined
Academy of Mount St. Ursula
Bronx, NY06.2019
Skills
- Proficient in appointment scheduling software (Zenoti, POS systems)
- Strong customer service and interpersonal communication skills
- Efficient in cash handling, inventory management, and sales transactions
- Skilled in administrative tasks: data entry, filing, and managing client records
- Fast learner with the ability to adapt quickly in dynamic environments
- Knowledge of office equipment and procedures
- Multitasking in high-pressure situations with excellent organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Black Drop Coffee
02.2023 - 05.2023
Spa Associate
Hand and Stone Spa
06.2022 - 04.2023
Sales Associate
Pets on Broadway
02.2022 - 10.2022
Head Cashier
Fine Fare Fresh
01.2021 - 05.2021
Cashier
Bravo Supermarket (now The Food Emporium)
06.2019 - 09.2020
Administrative Assistant & Food Service
YM & YWHA of Washington Heights and Inwood
06.2016 - 08.2016
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Bronx Community College
High School Diploma - undefined
Academy of Mount St. Ursula