CyAuna Joe
Newport News,VA
Summary
Leveraged teamwork and problem-solving skills to drive positive outcomes, achieving significant improvements in customer satisfaction. Demonstrates exceptional adaptability and organizational prowess, ensuring seamless operations across roles. Proven leader in enhancing safety and efficiency, notably at Mills Marine & Ship Repair, where I ensured strict compliance with OSHA fire safety regulations. Expert in fire prevention and customer service, I boosted operational smoothness and team performance. My adaptability and problem-solving skills led to significant improvements in workplace safety and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Fire Watch
Mills Marine & Ship Repair
01.2024 - 10.2024
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Relayed messages about emergencies, accidents and fire hazard conditions.
Assistant Store Manager
7-Eleven Convenience Store
06.2017 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Interacted well with customers to build connections and nurture relationships.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Manage deliveries via DoorDash, UberEats, Postmates and GrubHub. Accurately packing and handing out orders. Finding reasonable replacements when necessary.
Assistant Store Manager
7-Eleven Convenience Store
03.2016 - 05.2022
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Front Store Manager
Aishah's Chinese Halal Food
12.2010 - 12.2015
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Stocking- Prepping delivery station, front counters and tables for customers.
- Delivery Management- Confirming and packing orders for customers to provide efficient delivery times.
Education
No Degree - Psychology
Essex County College
Newark, NJHigh School Diploma -
Saint Vincent Academy
Newark, NJ06-2010
Skills
- Fire extinguisher use
- Fire prevention
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Customer service
- Money handling
Internships/Accomplishments
Defense Industrial Base Talent Pipeline Program- May 7, 2024
- New Hire Recognition
New Jersey State Trooper Youth Program- 2009
- Goal was to help youth step into and create positive opinion of the enforcement career
- Train physically as a state trooper
- Learn and understand state law
Essex County Prosecutor's Office Summer Internship- 2009
- Understanding the law
- Learning court protocol
- Time management
Timeline
Fire Watch
Mills Marine & Ship Repair
01.2024 - 10.2024
Assistant Store Manager
7-Eleven Convenience Store
06.2017 - 01.2024
Assistant Store Manager
7-Eleven Convenience Store
03.2016 - 05.2022
Front Store Manager
Aishah's Chinese Halal Food
12.2010 - 12.2015
No Degree - Psychology
Essex County College
High School Diploma -
Saint Vincent Academy
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