Cybil Oliver
Tampa,FL
Summary
As a seasoned project manager in the finance industry, I excel in driving successful outcomes from project inception to completion. My expertise in project management methodologies ensures precise and efficient orchestration, aligned with business objectives for tangible growth. Passionate about process optimization, I continually enhance workflows to boost productivity and deliver superior results. Proficient in conflict resolution, I foster collaboration for seamless project continuity. Proactive in risk management, I anticipate and mitigate obstacles to safeguard timelines and budgets. With a proven track record in finance, I am primed to deliver excellence in any project I tackle.
Overview
10
10
years of professional experience
Work History
PROJECT MANAGEMENT - Strategic Operations
Global Payments
03.2023 - Current
- Successfully coordinated and led a cross-functional project involving Bci Pagos (EVO's subsidiary in Chile), EVO Mexico, and EVO US to comply with the Chilean financial regulator's (CMF) pre-visit information requirements. Managed the generation, review, and approval of extensive documentation spanning IT, Information Security, Business Continuity, Operational Risks, Regulatory Compliance, and Internal Audit Function, ensuring adherence to CMF deadlines and facilitating smooth regulatory review processes.
- Led a compliance project to ensure adherence to new tax laws mandated by the Mexico Tax Authority, effective April 2023, necessitating the provision of updated tax invoices to clients. Managed the transition to the new electronic invoice (CFDI) version 4.0, aligning fields with customer tax certificates data, overcoming challenges of delayed billing due to incomplete customer tax data collection. Established a dedicated team to oversee the billing process, while also reconciling revenue against invoices for 2023 to mitigate tax risks and ensure compliance.
- Led a project aimed at migrating call center services from Mexico to Chile, entailing the identification, documentation, and transition of all tasks performed in Mexico to the new team in Chile. Established the Mexico call center as a redundancy backup plan. Provided high-level oversight of the hiring and training procedures for new call center team members, ensuring alignment with project objectives and timelines.
PROJECT MANAGEMENT- Strategic Operations
EVO Payments, Inc.
09.2021 - 03.2023
- Worked in the capacity of a Corporate Strategic Initiatives PM at EVO, leading projects in Chile, Mexico, US and Canada
- Led initiative to standardize commission plans and titles/levels across diverse channels within the U.S. and Canada markets, resulting in the successful establishment of consistency, enhancing transparency and efficiency organization-wide.
- Led the development and implementation of an invoice review control system aimed at enhancing financial oversight for all cost of sales invoices approved within the U.S. and Canada markets, collaborating closely with Finance Business Partners and Cost of Sales approvers to establish a robust and transparent invoice review process.
- Managed end-to-end Project Initiation Request (PIR) processes for North America, Latin America, and Mexico markets, maintaining databases and generating reports. Facilitated biweekly PIR meetings, coordinating agendas, minutes, and effectively communicating project status to executive stakeholders, ensuring timely approval for project progression to the "planning and analysis" phase.
ADMINISTRATIVE PROJECT SPECIALIST – Development Services
Hillsborough County BOCC
10.2020 - 09.2021
- Delivered high-level problem-solving support to the Building Official, Executive Manager, and management team, analyzing the urgency and significance of issues and orchestrating the requisite level of involvement from BO and/or EM as deemed necessary.
- Led and orchestrated special executive-level projects and strategic initiatives, demonstrating adeptness in project management methodologies. Conducted thorough research and analysis to inform decision-making processes, ensuring alignment with organizational objectives. Successfully executed assigned tasks and delivered high-quality outcomes within specified timelines, showcasing strong project management capabilities and strategic acumen.
- Provided comprehensive training sessions to clients on navigating the county's online permitting portal, imparting expertise in utilizing the full range of functionalities within the Accela system.
JR PROJECT MANGER
Clarkson Consulting
02.2020 - 07.2020
- Collaborated closely with internal stakeholders and external partners to develop and execute a strategic rebranding plan, ensuring seamless integration across all touchpoints including marketing materials, product packaging, and digital platforms.
- Directed the project team in adhering to strict timelines and budgetary constraints, driving efficient project delivery while maintaining quality standards and brand consistency.
ACCOUNT MANAGER -INSIDE SALES
Coresential
04.2017 - 12.2019
- Designed and executed impactful online and in-person demonstrations and training sessions for distributors, accommodating up to 40 attendees per session, to enhance product knowledge and facilitate effective distribution channel management.
- Managed customer and vendor relationships through the cultivation of robust alliances with 7 key clients, notably including SpaceX, the largest client contributing $4mm in revenue. This involved proactive communication, conflict resolution, and ensuring alignment with project goals and objectives.
- Implemented procedural enhancements to optimize the ordering process and product tracking for several key clients, including Sta-Con and Oceaneering (OES), enhancing efficiency and client satisfaction.
SENIOR MARKETING PROJECT MANAGER
Haier America
05.2014 - 03.2017
- Proactively identified lucrative opportunities and cultivated strategic partnerships, resulting in successful placement on popular television programs such as Fox's Home Free and Animal Planet's Treehouse Masters, each spanning 12 and 15 episodes, respectively.
- Proficiently juggled a portfolio of 8+ concurrent projects while orchestrating the execution of 28 trade shows annually, including the prestigious CES event, overseeing a substantial budget of $5MM.
- Prepared and presented proposals resulting in approval to execute a $ 50MM rebranding project for Haier America, assuming the role of Project Lead for the Executive Team overseeing the rebranding initiative.
MARKETING PROJECT MANAGER - Promoted December 2014
Haier America
- Oversaw the effective allocation and management of a $5MM marketing budget, leveraging strategic vendor relationships to drive business expansion and achieve targeted growth objectives.
- Ensured consistent company image presentation across digital, print, and social media advertising platforms including Twitter, Facebook, and YouTube. Managed online reputation by overseeing accuracy and consistency of published information, and promptly responding to comments on Facebook, Yelp, and other review sites.
- Led the strategic planning and flawless execution of all networking and social events catering to over 200 employees, ensuring seamless coordination and fostering a vibrant company culture.
Education
BACHELOR OF SCIENCE - Marketing, Digital Advertising, Promo, & Branding
Indiana Wesleyan University
Skills
- Risk Management
- Process Improvement
- Conflict Management
- Strategy Implementation
- Project Management Methodologies
- Cross-functional Team Leadership
Websites
Timeline
PROJECT MANAGEMENT - Strategic Operations
Global Payments
03.2023 - Current
PROJECT MANAGEMENT- Strategic Operations
EVO Payments, Inc.
09.2021 - 03.2023
ADMINISTRATIVE PROJECT SPECIALIST – Development Services
Hillsborough County BOCC
10.2020 - 09.2021
JR PROJECT MANGER
Clarkson Consulting
02.2020 - 07.2020
ACCOUNT MANAGER -INSIDE SALES
Coresential
04.2017 - 12.2019
SENIOR MARKETING PROJECT MANAGER
Haier America
05.2014 - 03.2017
MARKETING PROJECT MANAGER - Promoted December 2014
Haier America
BACHELOR OF SCIENCE - Marketing, Digital Advertising, Promo, & Branding
Indiana Wesleyan University