Cybill Smith

• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Modified project plans when needed to better align with organizational objectives.
• Led meetings with internal team members, consultants and contractors.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Coached and developed store associates through formal and informal interactions.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Encouraged professional growth and talent development in associates to increase performance in all areas.

• Worked with Field Project Managers and Field Project Assistants to drive projects to production, meeting deadlines and outcomes.
• Collaborated with various construction employees to complete several projects.
• Applied superior time management, communication and delegation abilities perform efficient and high-quality work.
• Read and understood specifications, floor plans and blueprints to complete accurate, high-quality work.
• Operated overhead lifts to move heavy and bulky work materials.

• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
• Balanced workloads to meet targets without overtaxing employees
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
• Oversaw efficient receiving and inventory management to keep stock within optimal levels
• Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Enforced safety rules and other policies to protect employees and minimize company liability
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management

In the academy I have special areas I oversee to teach the new hire Department Managers what their job will consist of and daily routines. Each day I will walk the class step by step through one process at a time.

• Maintained current knowledge of applicable codes and required procedures to optimize learning environments
• Recruited and trained top-quality educators and support staff to maximize program success
• Provided onsite training
• Proactively identified and solved complex problems impacting operations management and business direction