Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cydmarie Santiago

Cydmarie Santiago

Woodstock,VA

Summary

Results-driven professional specializing in client relations and technology integration, developed at Amazon. Improved order accuracy and decreased processing time through effective use of RF scanning equipment. Achieved high customer satisfaction ratings at Lowe's by utilizing strong communication skills. Proven ability to streamline processes and resolve issues, consistently recognized for outstanding performance.

Overview

4
4
years of professional experience

Work History

Order Picker

Amazon
11.2024 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.

Cashier/Customer Representative

Lowes Home Improvment
10.2021 - 10.2023
  • Greeted customers upon entry and promptly addressed individual needs.
  • Assisted customers in identifying products and services to enhance satisfaction.
  • Operated cash register, ensuring accurate processing of cash, checks, and credit card transactions.
  • Managed returns and refunds efficiently while resolving transaction-related issues.
  • Worked flexible hours and additional shifts to support business operations.
  • Provided exceptional service to customers, consistently receiving positive feedback.
  • Resolved customer complaints professionally, enhancing overall relations and loyalty.
  • Facilitated inquiries, delivering solutions that increased customer satisfaction.

Education

Central High School
Woodstock, VA
06.2017

Skills

  • Client relations and relationship building
  • Computer proficiency
  • Call center experience
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Order Picker

Amazon
11.2024 - Current

Cashier/Customer Representative

Lowes Home Improvment
10.2021 - 10.2023

Central High School

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