Cydnee Dunkins

Ardmore

Summary

Compassionate and detail-oriented medical administrative professional with experience in managing patient records, insurance, and providing exceptional customer service. Seeking to leverage strong organizational skills and a commitment to patient care to enhance operational efficiencies and contribute to a positive healthcare experience.

As a customer service professional, I bring valuable experience in effectively addressing and resolving customer issues. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

years of professional experience

Work History

Mercy Hospital

01.2021 - Current

Greet patients and visitors professionally and courteously
Supported the administrative operations of the ER by managing patient records and ensuring accurate data entry.
Accurately input patient information into electronic health records.
Obtained insurance verification and handled insurance payments. Explained insurance benefits, co-pays, and deductibles to patients
Collect co-pays and other patient payments at time of service.
Answer patient inquiries in person and over the phone.

Education

Medical Office

Herzing University-Milwaukee

Milwaukee, WI

01.2021

Billing and Coding

Bryant & Stratton College

Buffalo, NY

05.2025

Skills

Strong knowledge of medical terminology
Excellent interpersonal and communication skills for effective patient interaction
Proficient in electronic health record systems
Ability to multitask and work efficiently in a high-stress environment
Calm under pressure

Problem-solving
Team-oriented with a focus on delivering quality patient care
Strong problem-solving abilities and attention to detail
Customer service
Computer skills

Timeline