Cydnee Hunt
Chicago,IL
Summary
Experienced professional with 10+ years in customer service, retail, and hospitality. Proven track record of delivering exceptional service and ensuring customer satisfaction. Strong time management and attention to detail skills for effective task prioritization and meeting deadlines. Thrives in collaborative environments and contributes to team success. Proficient in Microsoft Office for enhanced productivity. Effective planning, organizational, communication, presentation, and interpersonal skills for seamless interaction with colleagues and clients. Currently seeking full-time or part-time opportunities to bring expertise and dedication to a new role.
Overview
12
12
years of professional experience
Work History
Crew Chief
Portillos Hot Dogs, LLC
11.2012 - 07.2024
- Order taker/cashier. Expediter for over 100+ orders.
- Perform food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolved approximately 10+ complaints per day regarding food quality, service, or accommodations. Greet guests, escort them to their seats, and present them with menus and wine lists.
- Establish standards for personnel performance and customer service
Customer Service Associate
Bath & Body Works, LLC
10.2016 - 01.2017
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves. Answer incoming phone calls. Help customers find the location of products.
- Increase revenue by 25% by prioritizing customer's needs.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Process merchandise returns and exchanges approximately 5 per day. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to $200 to ensure that amounts are correct and that there is adequate change.
- Bag, box, wrap, or gift-wrap merchandise. Answer customers' questions, and provide information on procedures or policies. Greet customers entering establishments.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Education
High School Diploma -
Harold L. Richards
Oak Lawn, IL05.2013
Skills
- Excellent time management with high attention to detail Works effectively as a team member
- Excellent computer skills - Microsoft Office products
- Effective planning, organizational, communication, presentation and skills
- Training and mentoring crew leadership
- Work ethic and integrity
- Patience and empathy
- Cash register operation/POS
- Level 1- Conversational Spanish
Timeline
Customer Service Associate
Bath & Body Works, LLC
10.2016 - 01.2017
Crew Chief
Portillos Hot Dogs, LLC
11.2012 - 07.2024
High School Diploma -
Harold L. Richards
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