Cydney Krosch
Mackay,ID
Summary
Organized Quality Coordinator with managerial experience who is dedicated to detail-oriented production, inspections and collaborating with various departments. Proficient in daily production operations as well as more in depth quality mandates and requirements needed in this industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Quality
Proud Source Water LLC
Mackay, ID
05.2020 - Current
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Recommended improvements to systems and procedures for increased productivity.
- Developed quality assurance processes and procedures to ensure product safety, reliability and compliance with applicable regulations.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Ensured all necessary documentation is completed accurately according to company policies and procedures.
- Implemented corrective action plans for process improvement initiatives based on audit findings.
- Assisted in the development of new methods for controlling product quality throughout the manufacturing process.
- Kept records of quality reports and statistical reviews.
- Investigated non-conforming materials reported by customers or vendors and took appropriate corrective action.
- Troubleshot product issues and fixed problems.
- Analyzed data collected from testing laboratories for accuracy and completeness of results prior to release of products into the market place.
- Fielded customer complaints and rectified service issues.
- Trained and led staff on proper QA standards.
- Conducted internal audits to verify that products comply with established specifications and industry standards.
- Performed risk analysis on new projects to identify potential areas of non-conformance.
- Monitored the performance of suppliers to ensure quality standards are met.
- Provided training to production personnel on proper use of inspection equipment and techniques.
- Coordinated with external agencies such as FDA inspectors during routine visits or special investigations.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Developed and maintained Proud Source Water's Policy and Procedure (P&P) system, integrating regulatory compliance tools to maintain conformity with FDA, USDA and NSF guidelines.
Quality Manager
Proud Source Water LLC
Mackay, ID
05.2019 - 05.2020
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Developed SOPs outlining quality control policies and procedures.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Performed 3rd party audits and inspections mandated by customers, NSF, FDA.
- Managed and performed State Certifications
Medical Laboratory Scientist
Lost River Medical Center
Arco, ID
03.2015 - 05.2020
- Prepared reagents and solutions used in laboratory tests according to standard recipes.
- Calibrated instruments regularly according to manufacturer's specifications.
- Ensured proper collection of specimens from patients for laboratory testing purposes.
- Participated in continuing education programs to stay abreast of advances in the field of medical laboratory science.
- Documented all findings accurately in electronic medical records system.
- Performed hematology analyses including complete blood count and differential, coagulation testing, and body fluid analysis.
- Performed chem panel testing, immunoassay, hormone testing.
- Analyzed specimens for the presence of microorganisms using a variety of techniques such as culture, immunoassay, molecular diagnostics, and microscopic examination.
- Evaluated test results to determine if they are normal or abnormal; reported results to physicians in accordance with established protocols.
Customer Service Specialist
Proud Source Water
Mackay, ID
01.2019 - 05.2019
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Documented customer correspondence to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Managed and performed eccomerce shipments and customer accounts.
Line Tech
Proud Source Water LLC
Mackay, ID
01.2017 - 01.2019
- Part time labor, unofficial employee
- Ran production line equipment: filler, capper, case wrapper as well as stacking cases/pallets. Tray labeling and erecting
- Ecommerce packaging and shipments
- New customer samples
- Sanitation efforts
Education
Bachelor of Science - Laboratory Science
Idaho State University
Pocatello, ID05.2013
High School Diploma -
Bear Lake High School
Montpelier, ID05.2008
Skills
- Relationship Building
- Precise
- Quality Improvements Implementation
- Documentation Management
- Visual Inspections
- Customer Service
- Leadership Proficiency
- Quality Management Systems
- Quality Control Analysis
- Critical Thinking Skills
- Training and Development
- Effective Multitasking
- Strong Work Ethic
Certification
- HACCP Certified
- PCQI Certified
Timeline
Director of Quality
Proud Source Water LLC
05.2020 - Current
Quality Manager
Proud Source Water LLC
05.2019 - 05.2020
Customer Service Specialist
Proud Source Water
01.2019 - 05.2019
Line Tech
Proud Source Water LLC
01.2017 - 01.2019
Medical Laboratory Scientist
Lost River Medical Center
03.2015 - 05.2020
Bachelor of Science - Laboratory Science
Idaho State University
High School Diploma -
Bear Lake High School
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