Cydney Schweinsberg
St. Petersburg,FL
Summary
Professional with robust experience in hospitality, skilled in ensuring passenger comfort and safety. Strong focus on team collaboration and adapting to changing needs, delivering reliable and consistent results. Known for exceptional communication, problem-solving abilities, and customer-first mindset. Prepared to make significant impact in providing top-tier service and enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
Yacht Stewardess
Cody Matthews
Maximo Marina St.Petersburg, FL
08.2024 - Current
- Work on a 90ft Ocean Alexander
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
Private Nanny
Jessica and Johnny Gurgen
St. Petersburg, FL /Orlando, FL
06.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Assisted with homework and school projects, fostering a love for learning in the children.
First Mate
Chris Viotti
Ft. Lauderdale
06.2024 - 09.2024
- Assisted on a trip to Bahamas on a Lazzara
- Helped with lines when leaving and returning on a trip
- Rinsed entire boat down and made sure lines where neatly tied up in front to keep everything looking pleasant and not in the way of guests.
- When docking up to another boat I made sure to have fenders at the ready and secured the area.
- Helped with anchoring the boat and pulling up the anchor.
- Made guests breakfast, lunch and dinner if not going out to eat.
Stewardess
Drop Out
Tampa, FL
12.2023 - 06.2024
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
Fine Dining Server
Meat Market
Tampa, FL
12.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Suggested wine pairings to go with specific menu items.
Fine Dining Server
717 South
Tampa, FL
02.2023 - 12.2023
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Rolled silverware, set up tables and polished glassware and silverware.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Legal File Clerk
Heritage Insurance
Tampa, FL
08.2022 - 02.2023
- Assisted attorneys with case organization and administrative tasks.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Maintained and updated files and databases for personnel records and financial reports.
- Assembled case materials for Number cases by organizing, summarizing and collecting documents, information and evidence.
- Updated firm's database with new information for client records and financial documents.
Fine Dining Server
The Urban StillHouse
St. Petersburg, FL
02.2022 - 07.2022
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Managed sections for smooth flow of guests and orders.
Server
Hooters
03.2020 - 07.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cocktail Server
Flute And Dram
05.2021 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Applied comprehensive knowledge of wine, champagne and whiskey to increase daily beverage sales.
- Maximized sales of specials and cocktail drinks by thoroughly promoting to customers and maintaining great salesmanship.
Hostess
Sharky's On The Pier
11.2018 - 06.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and in-person, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Documented reservations and communicated changes to guests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate Of Arts - Marine Biology
St. Petersburg College
Clearwater, FLHigh School Diploma -
St. Petersburg Highschool
St. Petersburg, FL05.2020
Skills
- High Volume dining
- Conflict and Complaint Resolution
- High Energy and Stamina
- Patience
Timeline
Yacht Stewardess
Cody Matthews
08.2024 - Current
Private Nanny
Jessica and Johnny Gurgen
06.2024 - Current
First Mate
Chris Viotti
06.2024 - 09.2024
Stewardess
Drop Out
12.2023 - 06.2024
Fine Dining Server
Meat Market
12.2023 - 05.2024
Fine Dining Server
717 South
02.2023 - 12.2023
Legal File Clerk
Heritage Insurance
08.2022 - 02.2023
Fine Dining Server
The Urban StillHouse
02.2022 - 07.2022
Cocktail Server
Flute And Dram
05.2021 - 02.2022
Server
Hooters
03.2020 - 07.2022
Hostess
Sharky's On The Pier
11.2018 - 06.2019
Associate Of Arts - Marine Biology
St. Petersburg College
High School Diploma -
St. Petersburg Highschool