CYDNI WRIGHT

Utilized consultative sales techniques and customer relations to understand customer needs and recommend relevant products and services.

• Leveraged my expertise to deliver leading performance on year end scoreboard
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Selected by leadership to be peer Facilitator, engaging in peer to peer mentorship program, developing coaching, and call flow skills with peers
• Achieved 98% average customer satisfaction rating to date, surpassing team goal by 12%
• Completed administrative and clerical duties to assist with daily office and team operations including but not limited to answering multi-line phone systems, routing calls, data entry and delivering messages to staff
• Researched and analyzed team and or organization revenue and performance by utilizing spreadsheets and databases to maximize company profit by 25%
• Coached approximately 10+ new employees in a 6 month period on administrative procedures, company policies and performance standards

Volunteered to boost team morale by organizing regular team-building activities and recognizing employees for their hard work.

• Improved employee satisfaction scores by 20% through implementation of new morale-boosting initiatives
• Utilized strong communication and leadership skills to foster positive and supportive work environment
• Demonstrated respect, friendliness and willingness to help wherever needed
• Strengthened communication skills through regular interactions with others