Cyenthia Boude
Schertz
Summary
Proven track record in enhancing customer service standards at PNC Bank, leveraging exceptional communication skills and a friendly demeanor to foster positive client relationships. Expert in maintaining compliance with state child care regulations, demonstrating meticulous attention to safety and quality care provision. Achieved significant improvements in client satisfaction and operational efficiency through innovative support solutions and effective team collaboration.
Overview
18
18
years of professional experience
Work History
Customer Service & Support
PNC Bank
11.2021 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Strengthened relationships with existing clients by providing exceptional customer service and support.
- Provided exceptional customer service and support, addressing client concerns promptly and fostering positive relationships.
- Established strong relationships with clients by providing exceptional customer service and support during all phases of the implementation process.
- Served as a trusted resource for both customers and colleagues alike, providing guidance on best practices related to customer service and support operations.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Child Care
Fort Sam Houston
06.2015 - 11.2017
- Consistently met state regulations regarding child care licensing requirements while maintaining high standards for quality care provision.
- Served as a trusted advisor for family child care providers seeking guidance on navigating complex regulatory requirements associated with maintaining an EHS-compliant facility.
- Participated in ongoing professional development opportunities to stay current on best practices in child care provision.
- Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.
- Trained new staff on daycare policies and child care best practices, elevating overall quality of care.
- Improved child care safety standards by conducting thorough risk assessments and implementing tailored EHS guidelines.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Participated actively in professional development opportunities to stay up-to-date on best practices in child care.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
Child Care
Lackland Air Force Base
11.2014 - 06.2015
- Consistently met state regulations regarding child care licensing requirements while maintaining high standards for quality care provision.
- Served as a trusted advisor for family child care providers seeking guidance on navigating complex regulatory requirements associated with maintaining an EHS-compliant facility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Family Readiness Program Associate
Army
10.2011 - 05.2014
- Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
- Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
- Designed engaging materials and resources to support participant learning and growth throughout the program.
- Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.
Child Care
Fort Gordon CYS
01.2012 - 07.2012
- Consistently met state regulations regarding child care licensing requirements while maintaining high standards for quality care provision.
- Served as a trusted advisor for family child care providers seeking guidance on navigating complex regulatory requirements associated with maintaining an EHS-compliant facility.
- Improved child care safety standards by conducting thorough risk assessments and implementing tailored EHS guidelines.
Administrative Assistant
Hollister United Methodist Church
01.2007 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associates - Business Administration And Management
Excelsior College
Albany, NYAugusta School of Masage
Augusta, GA09.2012
High School Diploma -
San Benito High
Hollister, CA06.2006
Skills
- Customer service and support
- Guest Service Standards
- Litigation support services
- Breeding and foaling support
Timeline
Customer Service & Support
PNC Bank
11.2021 - Current
Child Care
Fort Sam Houston
06.2015 - 11.2017
Child Care
Lackland Air Force Base
11.2014 - 06.2015
Child Care
Fort Gordon CYS
01.2012 - 07.2012
Family Readiness Program Associate
Army
10.2011 - 05.2014
Administrative Assistant
Hollister United Methodist Church
01.2007 - 10.2009
Associates - Business Administration And Management
Excelsior College
Augusta School of Masage
High School Diploma -
San Benito High
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