Farjana Cynthia Hossain
Yonkers,NY
Summary
Hi! I’m Cynthia. I can speak 4 languages, English being my 4th language yet I somehow manage to speak it fairly well. I’ve been at Apple for a year and six months now and I’ve learned to adapt and expand my knowledge. I have amazing people skills and I work best in fast paced environments. I am very big on attendance and work ethics. I do great in facilitating team meetings. I've learned many areas of the business and I hope to continue to grow my knowledge here at Apple.
Overview
4
4
years of professional experience
Work History
Specialist
Apple
New York, NY
08.2022 - Current
- Strong people skills
- Engaging in team activities to ensure best practices
- Set up team members for success by giving feedback and support with tech and merchandise on the floor.
- Amazing work ethics and willingness to expand knowledge
- Provided timely support to customers while achieving individual and team productivity goals
- Troubleshoot, and provide solutions for iOS devices, Apple Watch, AirPods, Mac books and other iOS-enabled devices as well as others such as beats and logitech.
- Use the APPLE Steps of Service to identify ownership opportunities, probe for business in all areas of the store.
- Overcome difficult conversations with customers regarding technical difficulties such as an iPhone beyond repair.
- Attend to customers on a timely manner while meeting store and personal goals such as reaching my desired AC attachment and business intros for the week.
- Provide complete solution using Apple steps of service and demonstrating apple values.
- Support customer journey by facilitating and directing customers on point as well as pickup.
- Offer accompanying accessories to enhance the customer experience with iOS and other devices.
- Present ownership opportunities and partner closely with the Product Zone team if a customer chooses to make a purchase.
- seek opportunities to connect your customers and provide extended solutions such as today at apple/
- Identify and continuously provide feedback to Apple on unique customer problems and other issues.
- Be a part of the diversity and inclusivity at apple while having the curiosity to learn and being open to provide and receive feedback.
- Demonstrate Apple’s core values and steps of service daily.
Flight Attendant
American Airlines
New York, NY
12.2021 - 05.2022
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing
- Announce and demonstrate safety.
- Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Resolve passenger situations during flight involving disorderly passengers and medical emergencies
- Answer passengers' questions and provide solutions to issues arising during flights
- Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Drive passenger satisfaction by providing solutions to issues arising during flights promptly
- Work flexible hours; night, weekend, and holiday shifts
- Demonstrate respect, friendliness and willingness to help wherever needed
Diamond Consultant
Zales The Diamond Store
Bronx, NY
10.2020 - 01.2022
- Created visual marketing and styled proper displays.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Educated employees on new merchandise during seasonal workshops.Planned and coordinated product availability for advertising and promotion purposes.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Developed team communications and information for meetings.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
Merchandiser
Burlington Coat Factory Distribution Center
New York, New York
10.2019 - 04.2020
- Created merchandising plans based on trends in the industry.
- Successfully facilitated team members on new products and visuals on the floor
- Amazing attendance and work ethic in fast paced retail job.
Education
Bachelors Degree - Developmental Psychology Candidate
Lehman College of The City University of New York
The Bronx, NY06-2024
Associate Degree - Developmental Psychology
Borough of Manhattan Community College of The City University of New York
New York, NY01.2021
High School Diploma Theater - Arts
Jacqueline Kennedy-Onassis High School
New York, NY01.2018
Skills
- I am very passionate about technology
- I have Amazing people skills
- I’m great at communication and team work
- Personal and team development is my biggest priority
- I’ve mastered the art of protecting customer experience while protecting my own internal experience
Timeline
Specialist
Apple
08.2022 - Current
Flight Attendant
American Airlines
12.2021 - 05.2022
Diamond Consultant
Zales The Diamond Store
10.2020 - 01.2022
Merchandiser
Burlington Coat Factory Distribution Center
10.2019 - 04.2020
Bachelors Degree - Developmental Psychology Candidate
Lehman College of The City University of New York
Associate Degree - Developmental Psychology
Borough of Manhattan Community College of The City University of New York
High School Diploma Theater - Arts
Jacqueline Kennedy-Onassis High School
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Christine SantanastasioChristine Santanastasio
Medical Billing Manager at St. John's Riverside HospitalMedical Billing Manager at St. John's Riverside Hospital