I encourage myself and others to do their best and to be our finest version every day I enjoy college watching basketball games, backpacking, photography, and creating art
Cyi Gyi Paradis
East Falmouth,MA
Summary
Collaborative Leader and Analytical Problem-Solver experienced in team building and employee engagement. Enhanced organizational success through independent decision-making and relationship-building skills. Delivered high-quality customer service and efficient cash handling in banking environments, consistently meeting scorecard goals with error-free transactions.
Overview
34
34
years of professional experience
Work History
Department Coordinator
TJX Companies
2021.08 - Current
- Built highly-efficient sales team through ongoing coaching and professional development opportunities. Trained team members on sales, service skills, and product knowledge to support promotional efforts and ensure customer satisfaction and optimum sales opportunities.
- Supported team projects by organizing resources and maintaining document management systems.
- Supported team projects by organizing resources and maintaining documentation.
- Attained departmental sales goals, personal growth, and corporate goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager. Maintained an orderly department and train team members increative ways to maximize sales.
Substitute Teacher
Falmouth Public School District
2017.08 - 2021.12
- Worked with students in grades K-8 as a teacher in any and all subjects requested and Implemented classroom management strategies to maintain a positive learning environment.
- Adapted lesson plans to meet diverse student needs and learning styles and collaborated with teachers to support instructional delivery and curriculum goals.
- Infused creativity and innovation into lesson plans. Utilized variety of instructional strategies and educational technology tools to enhance learning to meet both individual students and classroom needs.
- Coached and directed students to navigate educational applications including Google Classroom, Zoom, Kahoots, FlipGrid, and Edpuzzle for remote and in-person learning.
Mortgage Loan Officer
Citizens Bank/Santander Bank
2012.11 - 2014.09
- Delivered exceptional customer service to internal and external customers, enhancing relationships and satisfaction.
- Facilitated first-time homebuyer classes, guiding customers through financing options to empower informed decisions.
- Coordinated cross-functional teams to implement outreach campaigns and events, increasing community engagement.
- Developed and implemented strategic fundraising initiatives to enhance community engagement.
Bank Branch Manager
Bank Manager/ Customer Service Santander/Sovereign/Compass/MV National Bank
1992.11 - 2012.11
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Hired, trained, managed, and coached a branch of 7 team members. Built and developed team members to leadership positions.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed training programs for staff, enhancing customer service quality and operational efficiency. Taught fellow employees banking courses and helped further their careers (Introduction to Banking, Accounting 101, Bank Management)
- Collaborated with senior management on strategic initiatives to drive business growth and profitability.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Education
Bachelor of Arts - English
Bridgewater State University
Massachusetts2019-05
Bachelor of Science - Elementary Education
Bridgewater State University
Bridgewater, MA2019-05
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA1988-12
Skills
- Department leadership
- Goal alignment
- Workload prioritization
- Performance alignment
- Team performance management
- Operational Planning
- Staff development
- Regulatory compliance
Interests
Timeline
Department Coordinator
TJX Companies
2021.08 - Current
Substitute Teacher
Falmouth Public School District
2017.08 - 2021.12
Mortgage Loan Officer
Citizens Bank/Santander Bank
2012.11 - 2014.09
Bank Branch Manager
Bank Manager/ Customer Service Santander/Sovereign/Compass/MV National Bank
1992.11 - 2012.11
Bachelor of Arts - English
Bridgewater State University
Bachelor of Science - Elementary Education
Bridgewater State University
Bachelor of Science - Business Administration And Management
San Diego State University