Cyisha Lawrence
Philadelphia,PA
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer service. Aiming to leverage my skills to successfully fill the Customer service role at your company.
Overview
13
13
years of professional experience
Work History
Care Aide
Patriot Home Health Care
06.2022 - 06.2023
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of care plans and progress updates.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Monitored expiration of medical supplies and medications.
- Administered medications according to prescribed schedules under nurse supervision, contributing to optimal treatment results.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Monitored clients' overall health and well-being and noted significant changes.
Home Care Aide
Vital Support
01.2015 - 06.2022
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Assisted patients with daily living activities, promoting independence and quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
Desk Clerk
John's used cars
06.2010 - 06.2012
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- File and maintain records
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Supported sales efforts by actively upselling rooms types or packages when available opportunities presented themselves.
- Assisted guests with local recommendations and directions, enhancing their overall stay experience.
- Enhanced guest experience by providing efficient check-in and check-out services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2018
Skills
- Effective Communication
- Effective Leadership
- Quick Adaptability
- Effective Organization
- Organizational Scheduling Skills
- Expense Management
- Hygiene Maintenance Assistance
- Nutritional Meal Prep
- Feeding assistance
- Physical therapy support
- Basic Wound Management Skills
- Injury Prevention Strategies
- Respectful and compassionate
- Problem-solving
- Time management
- Geriatric Support Services
- Multitasking and organization
- Daily living assistance
- First aid and safety
- Heavy lifting
- Adaptability and flexibility
- Active listening
- Empathetic Care
- Compassionate communication
- Strategic Partnership Cultivation
- Essential Cleaning Skills
- Medication and appointment reminders
Timeline
Care Aide
Patriot Home Health Care
06.2022 - 06.2023
Home Care Aide
Vital Support
01.2015 - 06.2022
Desk Clerk
John's used cars
06.2010 - 06.2012
High School Diploma -
Penn Foster Career School
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