Cylie Couch
Nashville,OHIO
Summary
Dedicated professional with experience at East Holmes Veterinary Clinic, excelling in animal care and customer service. A fast learner with excellent attention to detail, I implemented efficient feeding schedules and enhanced client satisfaction through personalized care plans. Highly dependable and adept at managing stressful situations, I contributed to a positive environment for both pets and owners. I was in charge of running the boarding facility, Red Ruff Ruff Inn. That includes scheduling, canceling, checking clients in and out, as well as taking cash, card, check payments in person or over the phone.
Overview
3
3
years of professional experience
Work History
Kennel Technician/Veterinary Assistant
East Holmes Veterinary Clinic
Berlin, OH
11.2022 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.
Receptionist
Red Ruff Ruff Inn
Berlin, OH
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
West Holmes High School
Millersburg, OHSkills
- Fast learner
- Excellent attention to detail
- Team player
- Highly dependable
- Easily handles stressful situations
Timeline
Kennel Technician/Veterinary Assistant
East Holmes Veterinary Clinic
11.2022 - Current
Receptionist
Red Ruff Ruff Inn
11.2022 - Current
West Holmes High School