CYNDE SMITH 682-772-8896

• Greeted customers, answered phones, drafted legal documents, managed personal injury files, handled settlement payments
• Drafted responses for exceptions on foreclosure procedural errors.
• Prepared legal briefs, motions and pleadings.
• Assisted counsel in preparing answers, providing documentation and information for discovery request.
• Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
• Trained and managed 6 employees in best practices and protocols to realize maximum productivity
• Managed billable hour tracking, payroll, client invoicing and schedules for 2-attorney office

• Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
• Checked output images for proper sizing, resolution and proportion requirements to meet quality standards.
• Provided support for document controls and worked with contract documents.
• Analyzed documents to produce appropriate shades and best resolution in scanned reproductions

• Scanned labeled items from freight, placed in correct warehouse, assigned correct place for flight or ground
• Saved $50000 by implementing cost-saving initiatives that addressed long-standing problems.

outbound calls typing processing company trucks assigning them in certain docs for certain products processing airplanes loading info filing documents making sure all of the correct items were loaded correctly onto the correct truck, or airplane before departing

• Drafted agendas, recorded minutes and created documents for meetings.
• Produced highly accurate internal and external letters and memoranda.
• Managed accounts payable and receivable for office grossing $700000 per year
• Drafted agendas, recorded minutes and created documents for meetings
• Maintained staff directory and company policy handbook for human resources department

• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Maintained high volume of calls and met demands of busy and productive group

managed accounts, de-escalated escalated calls, assist management with new hire classes presented solutions to avoid disconnection on accounts inbound and outbound calls set up new accounts added data features to existing accounts to avoid high bill rates by backdating features disconnected pass due accounts with no intention on bringing account current scheduling call backs for account clearance processing bill payments

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information