Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Durham

Papillion,NE

Summary

Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget.

Overview

39
39
years of professional experience

Work History

Senior Systems Analyst

Data Axle
10.2018 - Current
    • Work with clients to gathering and document discovery of client's business need
    • Identify, develop, and analyze business requirements during discovery process
    • Develops business design documentation based on customer requirements to communicate project specifications effectively and accurately to project group
    • Effectively communicate results to end-user / client
    • Review results for accuracy
    • Focus on delivering quality products on time within budget
    • Develop Unit and System test plans
    • Analyze Client data to ensure quality results of process.
    • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.

Manager

Data Axle
06.2008 - 10.2018
    • Managed Data Developers and Account Managers in all managed over 40 employees
    • Worked to create cohesive team environment
    • Coached and mentored goals for team members
    • Facilitated training of new and existing employees
    • Wrote performance appraisals and provided regular feedback to direct reports
    • Supported positive client relationship by analyzing client needs and help identify business solutions
    • Coordinate client deliverables, track project status.
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.

Lead Advisory Software Engineer

CSG
01.2007 - 01.2008
    • Scheduled project assignments with technical staff
    • Responsible for leading and participating in team project activities
    • Coordinate assigned projects from beginning to end
    • Performs designs, analyzes
    • Programmed using COBOL and JCL modifying programs and debugging application programs
    • Interface with end-user to define requirements and complete technical documentation
    • Effectively communicate results to end-user
    • Assist with on-site client issues
    • Coach and mentor staff in coding projects, providing direction and support
    • Develop Unit and System test plans for small to medium sized projects
    • Analyzed proposed technical solutions based on customer requirements.

Systems Analyst

Infogroup (Data Axle)
02.2007 - 06.2007
  • Worked with clients to define business requirements
  • Developed system design and detailed specifications for program enhancements
  • Developed / maintained system flow charts
  • Created / maintained documentation of systems and system upgrades
  • Effectively communicate results to end-user / client
  • Review results for accuracy of enhancements to the system
  • Focus on delivering a quality product on time
  • Develop Unit and System test plans.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Manager / Project Champion

First Data (FiServ)
01.1999 - 01.2006
  • Managed a team of programmers and analysts, team size varied from 9 to 12 individuals
  • Worked to create a cohesive team environment
  • Coached and mentored career path goals for team members
  • Facilitated training of new and existing employees
  • Wrote performance appraisals
  • Provided regular feedback to direct reports
  • Assisted junior programmers with coding Cobol, JCL, and Dyl-280
  • Assisted in project assignments for all the individuals in the department.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.

Programmer Analyst / Project Manager, Conversions

First Data (FiServ)
01.1993 - 01.1998
  • Created software to convert client onto the FDR system
  • Languages: COBOL and JCL
  • Quality Inspections with team
  • Assisted the Analyst by providing specific reports and passers to aid in analysis
  • Analytical thinker often called upon to consult on problems that needed resolution by others
  • Developed and executed training process for mentoring of junior programmers
  • Simultaneously project managed multiple projects under compressed timeframes
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Analyzed and determined how to convert the old processor's data
  • Prepared and published Conversion Specifications Documents (800-1000+ pages) which included a file by file, field by field technical discussion and specification of how data was converted from the client's current files to FDR's files
  • Presented formal Conversion Specifications Document at client sites
  • Facilitated discussion and explanation of technical details to communicate how the conversion process would be accomplished
  • Defined post-conversion support needs and responded to client inquiries in a timely manner

Programmer / Analyst – Government

First Data (FiServ)
01.1988 - 01.1993
  • Maintained and updated software programs for Insurance Verification and Medicaid Applications on the FDR system
  • Languages; COBOL and JCL
  • Quality Inspections with team members

Cobol Programmer

APPLIED COMMUNICATIONS, ACI WORLDWIDE
01.1985 - 01.1988
  • Programming Languages - COBOL
  • TANDEM and STRATUS computers

Education

Some College (No Degree) - Computer Programming

Iowa Western Community College
Council Bluffs, IA

Associate of Science - Computer Programming

METROPOLITAN COMMUNITY COLLEGE
Omaha, NE
1985

Skills

  • Programming Languages - COBOL, JCL, Scripting Functions
  • Utilities - DYL-280, Syncsort, FileAid, Abend-aid, Optimizer, TSO/ISPF, Roscoe, XPORTER, FileZilla, UltraEdit, Notepad
  • Workbench proprietary UI for ETL processing
  • Microsoft Office Software - Word, Excel, PowerPoint, VISIO, Project
  • File Types – Text, Data, Compressed, VSAM, ASCII, EBCDIC, Fixed, Tab, Pipe, or Comma Delimited
  • Project Management
  • User Acceptance Testing (UAT)
  • Data Profiling
  • Systems Analysis

Timeline

Senior Systems Analyst

Data Axle
10.2018 - Current

Manager

Data Axle
06.2008 - 10.2018

Systems Analyst

Infogroup (Data Axle)
02.2007 - 06.2007

Lead Advisory Software Engineer

CSG
01.2007 - 01.2008

Manager / Project Champion

First Data (FiServ)
01.1999 - 01.2006

Programmer Analyst / Project Manager, Conversions

First Data (FiServ)
01.1993 - 01.1998

Programmer / Analyst – Government

First Data (FiServ)
01.1988 - 01.1993

Cobol Programmer

APPLIED COMMUNICATIONS, ACI WORLDWIDE
01.1985 - 01.1988

Some College (No Degree) - Computer Programming

Iowa Western Community College

Associate of Science - Computer Programming

METROPOLITAN COMMUNITY COLLEGE

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Cynthia Durham