Cyndi Gonzales
Mesa,AZ
Summary
Dedicated Senior Mortgage Loan Processor with over 20 years of experience in the mortgage industry. Adept at managing complex loan applications, ensuring accuracy, and delivering exceptional customer service. Seeking to contribute expertise and leadership to a dynamic lending team.
Overview
26
26
years of professional experience
Work History
Senior Mortgage Loan Processor
Finance Of America To American Pacific Mortgage
01.2017 - 05.2023
- Handled any conditions sent from underwriting departments.
- Processed and managed high volume of mortgage applications, ensuring timely and accurate completion of all loan documentation.
- Evaluated applicants’ financial information, credit reports, and property valuations to determine loan eligibility and compliance with underwriting guidelines.
- Collaborated closely with loan officers, underwriters, and third-party vendors to expedite loan approval process and resolve any issues.
- Conducted thorough reviews of loan files, identifying discrepancies and recommending necessary adjustments to meet regulatory and company standards.
Senior Mortgage Loan Processor
One Trust Home Loans
05.2014 - 10.2016
- Handled any conditions sent from underwriting departments.
- Processed and managed high volume of mortgage applications, ensuring timely and accurate completion of all loan documentation.
- Evaluated applicants’ financial information, credit reports, and property valuations to determine loan eligibility and compliance with underwriting guidelines.
- Collaborated closely with loan officers, underwriters, and third-party vendors to expedite loan approval process and resolve any issues.
- Conducted thorough reviews of loan files, identifying discrepancies and recommending necessary adjustments to meet regulatory and company standards.
Senior Mortgage and Home Equity Loan Processor
JP Morgan Chase Bank
07.1997 - 02.2013
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Processed mortgage loan applications accurately and successfully for over 15 years.
Education
High School Diploma -
Ray High School
Kearny, AZ05.1991
Skills
- Government Lending
- Conventional Lending
- DPA Programs
- Desktop Underwriter (DU)
- Loan Prospector (LP)
- Income Calculation and Review
- Financial Document Review
- Processing Procedures
- Program Requirements
- Complex Problem-Solving
- Contacting Borrowers
- Loan Process Coordination
Related Skills
Strong knowledge working on Encompass, Byte, Calyx Point, Title review, AMC websites, Credit Report websites, Income Calculation Worksheet, Asset Review, Pipeline Management, Data Verify, The Work Number, FHA Connection, VA Portal, AUS, Microsoft Office, Telephone Communication, and Written Communication.
Timeline
Senior Mortgage Loan Processor
Finance Of America To American Pacific Mortgage
01.2017 - 05.2023
Senior Mortgage Loan Processor
One Trust Home Loans
05.2014 - 10.2016
Senior Mortgage and Home Equity Loan Processor
JP Morgan Chase Bank
07.1997 - 02.2013
High School Diploma -
Ray High School
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