Cyndi Hansel

• Ensured safety compliance by conducting pre-trip and post-trip vehicle inspections.
• Navigated designated routes efficiently while adhering to traffic regulations.
• Assisted students with boarding and disembarking safely at all times.
• Monitored behavior of passengers to maintain a safe environment during transit.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Utilized point-of-sale systems efficiently for accurate transactions and reporting.
• Resolved customer complaints promptly, fostering positive relationships and loyalty.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Demonstrated speed and accuracy in order item selection.
• Selected best-quality perishable items such as meat and produce.
• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.

• Answered and quickly redirected up to 5 calls per minute.
  
• Managed office supplies, vendors, organization and upkeep.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Opened and properly distributed incoming mail.
• Maintained a clean reception area, including lounge and associated areas.
• Helped distribute employee notices and mail around the office.
• Screened all visitors and directed them to the correct employee or office.
• Directed guests and routed deliveries and courier services.

• Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.

Delivered orders, followed GPS or written directions to find locations.

Answered incoming calls and placed orders.

Handled cash and credit card payments.

• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Polished glass surfaces and windows.
• Washed, cleaned and disinfected water coolers.
• Cleaned and buffed tile floors using industrial cleaning equipment.
• Dusted picture frames and wall hangings with a cloth.
• Polished all metal hardware fixtures.
• Removed waste paper and other trash from the premises to designated area.
• Operated power equipment tools such as backpack vacuums for up to 4 hours per shift.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Disinfected and mopped bathrooms to keep them sanitary and clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Returned emptied garbage receptacles to their proper locations.
• Cleaned walls, windows, shades and curtains.
• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

• Conducted store inventories once per quarter.
• Reported to the district manager regarding all store and staff issues.
• Scheduled and led weekly store meetings for all employees.
• Assigned employees to specific duties to best meet the needs of the store.
• Hired, trained and evaluated personnel in sales and marketing.
• Organized private mailbox system using mailbox manager software.
• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.