Cyndi Soderquist
Commerce City,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Senior Implementation Specialist
Navis Clinical Laboratories
Tacoma, Washington
02.2023 - 10.2026
- Created testing agreements for options and pricing, ensuring clarity for stakeholders.
- Supported implementation work that followed federal compliance regulations, laboratory standards, and HIPAA requirements.
- Supported project teams for implementation SOPs, laboratory merger onboarding, high-volume client onboarding, multi-department QA procedures, training, and project work. Worked with Development team to create client user platform for randomization testing.
- Configured laboratory information system workflows for orders, results, and client interfaces.
- Completed QA reviews on accounts to support compliance standards.
- Resolved client issues involving sample handling, data mapping, and reporting accuracy.
- Managed communication by promptly returning calls and emails to clients.
- Resolved testing issues and client-facing platform problems.
- Executed implementation work that adhered to federal compliance regulations, laboratory standards, and HIPAA requirements.
- Helped clients read drug testing results.
- Delivered web demos on multiple client-use platforms. Provided Client training for client user platforms.
- Trained team members on computer platforms and Tacoma Lab testing workflow and procedures.
- Set up new accounts across multiple LIMS platforms.
- Reviewed client documentation for testing menus, requisitions, and reporting preferences.
- Used multiple computer platforms to set up account testing, maintenance, and billing information.
- Reviewed existing processes and identified areas for improvement.
- Documented implementation standards for Navis Clinical Laboratories, enhancing consistency in policies and laboratory processes.
- Resolved escalated customer complaints in a professional manner.
- Worked closely with clients throughout the entire implementation cycle.
- Managed multiple client engagements to ensure successful implementations of software solutions.
- Developed and implemented detailed plans for customer onboarding process.
- Collaborated with other departments such as sales, marketing, engineering. to ensure successful completion of projects.
- Created comprehensive documentation regarding the implementation process, system configuration and user setup information.
- Assisted customers with post-implementation support needs.
- Provided feedback on product development based on customer input.
- Conducted user training sessions to ensure proper utilization of new software systems.
- Ensured compliance with all applicable laws and regulations related to implementations.
- Troubleshot complex technical issues related to the implementation process.
- Provided technical expertise and guidance on implementation projects.
- Monitored progress of each project and reported any potential risks or delays in a timely manner.
- Performed data migration tasks from legacy systems into new software solutions.
- Coordinated resources across multiple teams to meet deadlines efficiently.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Created client rapport to grow profitability.
- Resolved many calls daily by solving problems and providing customer care.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Implemented and configured software solutions according to project specifications.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
- Reviewed client documentation for testing menus, requisitions, and reporting preferences.
- Led clinical laboratory implementation workflows for new client onboarding and test setup.
- Trained laboratory staff on implementation procedures, workflows, and system changes.
Cordant Health Solutions
08.2014 - 02.2023
- Create agreements for testing options and pricing
- Creating new accounts on multiple LIMS platforms
- Troubleshooting and resolution of all testing and client facing platform issues.
- Working in multiple computer platforms to set up account testing, maintenance, and billing info
- Creating DOT, Employment and Non-DOT UA testing accounts.
- Multiple system implementation, including but not limited to; MS Office & Excel, LIMS (Horizon & Labsoft), Java reporting, Navis priority EMR; Central Portal, Sentry
- Assist clients in reading drug testing results.
- Assisting and training other team members in the computer platforms and Tacoma lab testing are operational workflow and procedures.
- Returning calls and emails in a quick efficient manner.
- Offering web demos on multiple client-use platforms.
- Ensuring all aspects of Implementation adhere to Federal Compliance Regulations, Laboratory standards and HIPAA requirements.
- Performing QA reviews on accounts to ensure compliance standards.
Diagnostic Imaging Northwest
Tacoma, WA
06.2008 - 06.2013
- Tacoma, WA
- Pre-Registration
- Obtained demographic and medical information from patients via phone
- Ensured proper test and procedures were ordered
- Confirmed accurate physician documentation for exams
- Safeguarded patient health information (PHI) confidentiality
- Trained all new employees in pre-registration procedures
- Processed technician and radiologist requests for assistance
- Coordinated with provider offices to ensure appropriate patient care
Cottesmore Life Care Center
Gig Harbor, WA
09.2005 - 01.2007
- Acting Facility Charge Nurse for 54 Medicare and 45 long-term care patients
- Medication and treatment nurse for Medicare unit
- Performed medical assessments, wound care, medication administration and patient admission/discharge
- Coordinated patient care with family and ancillary staff
- Supervised evening staff consisting of 10-12 LPNs and CNAs
Education
Certificate of Technical Studies -
Bates Technical College
Tacoma, WA09-2004
Some College (No Degree) - General Studies
Tacoma Community College
Tacoma, WASkills
- LIMS configuration
- Platform implementation
- Account setup
- Client onboarding
- User training
- Excel reporting
- QA review
- Billing administration
- Testing workflow
- HIPAA compliance
- Problem solving
- Analytical and critical thinking
- Project coordination
- Attention to detail
- Microsoft Word teamwork
- Time management
- Organizational skills
- Task prioritization
- Self-directed
- Microsoft Office
- Time management
- Training and development
- Leadership
- Conflict resolution
- Customer service
- Client communication
- Recordkeeping
- Recordkeeping
Timeline
Senior Implementation Specialist
Navis Clinical Laboratories
02.2023 - 10.2026
Cordant Health Solutions
08.2014 - 02.2023
Diagnostic Imaging Northwest
06.2008 - 06.2013
Cottesmore Life Care Center
09.2005 - 01.2007
Certificate of Technical Studies -
Bates Technical College
Some College (No Degree) - General Studies
Tacoma Community College