Cyndia Wilson
Humble
Summary
Dedicated professional with 6 years of customer service experience seeking a Customer Service Manager role. Skilled in task delegation, complaint resolution, and ensuring customer satisfaction. Proven track record in supervising teams, managing financial transactions, and maintaining high cleanliness standards.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Merchandise Manager
Old Navy, Gap
Humble
08.2024 - 05.2025
- Implemented markdown strategies to manage pricing adjustments and inventory turnover.
- Developed visual merchandising plans to enhance store layout and product visibility.
- Trained and mentored team members on best practices for merchandise presentation.
- Analyzed inventory levels to optimize stock availability and reduce excess product.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Gas Station Attendant
Pilot Flying J
Beasley
08.2023 - 02.2024
- Provided customer service by efficiently dispensing fuel and processing transactions for a variety of grocery items.
- Maintained cleanliness and hygiene standards by regularly cleaning showers and restrooms.
- Prepared and cooked food items, ensuring quality service and adhered to safety protocols during store closing procedures.
Supervisor
Kroger
Spring
02.2022 - 01.2023
- Delegated daily operational tasks to team members, providing hands-on demonstrations to ensure quality and efficiency in task execution.
- Administered financial transactions, including the processing of money orders and overseeing license registration and money transfers.
- Maintained a strong commitment to customer service, consistently ensuring a high level of customer satisfaction.
Assistant Manager
Great American Cookie
Humble
04.2019 - 01.2022
- Managed order intake and customer service, ensuring accurate and efficient processing of both telephonic and in-person requests.
- Oversaw financial transactions, including cash handling and daily revenue tracking, maintaining accountability and accuracy in sales reporting.
- Maintained strict hygiene standards by conducting thorough cleaning and sanitization of the workspace post-shift and addressing customer concerns promptly.
Education
Certification - Phlebotomy Technician
Launch Point
High School Diploma - General Education
Humble High School
Humble, TX 08.2017 - 06.2021
Skills
- Translate a Selective Amount of Words in Spanish
- Exceptional Customer Service Skills
- Ability to Communicate Proficiently
- Technology Savvy
- Build Relationships Easily
- Great With Children
- Dedicated Athlete With a Drive to Excel
- Ability to Pick Up New Tasks at a Fast Pace
- Ability to Work Under Great Amounts of Pressure
Certification
- Phlebotomy Technician, Launch Point, Certified and Licensed
- EKG Course, Launch Point,
Timeline
Merchandise Manager
Old Navy, Gap
08.2024 - 05.2025
Gas Station Attendant
Pilot Flying J
08.2023 - 02.2024
Supervisor
Kroger
02.2022 - 01.2023
Assistant Manager
Great American Cookie
04.2019 - 01.2022
High School Diploma - General Education
Humble High School
08.2017 - 06.2021
Certification - Phlebotomy Technician
Launch Point