Cyndill Drake
Portland,OR
Summary
Detail-oriented quality manager skilled in problem-solving and compliance monitoring. Successfully implemented corrective actions and quality control procedures, leading to increased efficiency and reduced defects across production processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Manager
Proampac
Beaverton, OR
03.2025 - 12.2025
- Ensured compliance with quality standards through regular inspections and audits.
- Assisted in developing and implementing quality control procedures to enhance product reliability.
- Collaborated with cross-functional teams to identify and resolve quality-related issues promptly.
- Monitored production processes to maintain consistent quality and minimize defects.
- Supported training sessions for staff on quality assurance best practices and procedures.
- Conducted root cause analysis of non-conformances to prevent recurrence and improve processes.
- Maintained accurate documentation of quality metrics and reports for management review.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
Quality Coordinator
MML Diagnostics Packaging
Troutdale, OR
08.2024 - 03.2025
- Conducted quality audits to ensure compliance with regulatory standards and internal protocols.
- Collaborated with cross-functional teams to identify and resolve quality issues efficiently.
- Assisted in the development and maintenance of quality management documentation.
- Implemented corrective actions based on root cause analysis findings to enhance product quality.
- Analyzed data trends to support continuous improvement initiatives within the organization.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
- Improved product quality by implementing new inspection procedures and guidelines.
- Enhanced operational efficiency by streamlining processes for better quality control.
Supplier Quality Engineer
Plexus
Gresham, OR
02.2021 - 07.2024
- Developed and implemented quality assurance processes to enhance supplier compliance with industry standards.
- Conducted root cause analysis on non-conformance issues, driving corrective actions with suppliers.
- Collaborated with cross-functional teams to establish quality metrics and performance indicators for suppliers.
- Evaluated supplier quality systems using audit methodologies to ensure adherence to specifications.
- Aided suppliers in raw material selection strategies to encourage superior supply chain outcomes.
- Increased overall supplier satisfaction with frequent communication, addressing concerns, and providing support.
Quality Supervisor
Plexus
Gresham, OR
07.2018 - 02.2021
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented quality control processes to reduce defects in manufacturing operations.
- Conducted regular audits of production processes to identify areas for improvement and ensure adherence to protocols.
- Mentored team members on best practices in quality management and corrective action procedures.
- Fostered a culture of quality awareness throughout the organization, enhancing employee engagement in quality initiatives.
- Directed and supervised six employees involved in product inspection and quality control procedures.
- Developed monthly reports showing inspections and improvements.
Quality Supervisor/MRB Coordinator
Cascade Controls ( Purchased by Plexus)
Gresham, OR
02.2013 - 01.2018
- Led quality assurance initiatives, improving product consistency and compliance with industry standards.
- Spearheaded root cause analysis initiatives, significantly reducing defect rates in production processes.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
Education
Electrician
Pennco Tech
PA06.2005
Skills
- Quality management systems
- Compliance monitoring
- Corrective actions
- Document management
- First-article inspection
- Preventive actions
- Control plan development
- Excellent researching skills
- Certified quality auditor
- Supplier quality management
- Problem-solving abilities
- Process improvement
- Continuous improvement
- Supplier relationship management
Certification
- Lead Auditor, ASQ - 2024
- Advanced Haccp ( Food Safety) 2025
Timeline
Quality Manager
Proampac
03.2025 - 12.2025
Quality Coordinator
MML Diagnostics Packaging
08.2024 - 03.2025
Supplier Quality Engineer
Plexus
02.2021 - 07.2024
Quality Supervisor
Plexus
07.2018 - 02.2021
Quality Supervisor/MRB Coordinator
Cascade Controls ( Purchased by Plexus)
02.2013 - 01.2018
Electrician
Pennco Tech