Cyndy Orsini
Orlando,FL
Summary
Seeking a challenging position in an organization where I can utilize my skills and experience to improve operations, increase productivity, and generate individual and collective growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
HPOne
Lake Mary, FL
08.2022 - Current
- Directed and supervised team of 15-20 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Senior Case Manager
CareMetx
Orlando, FL
11.2020 - Current
- Coordinated support services and optimized communication between healthcare workers and patients
- Collaborated with various healthcare providers to facilitate delivery of services
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members
- Constructed case notes and comprehensive reports, including data entry
- Protected patient data in alignment with HIPAA privacy protocols
- Handled the Patient Assistance program for the entire team, which include scheduling deliveries sent to the client.
Senior Reimbursement Specialist
United BioSource Corporation
Orlando, FL
01.2020 - 11.2020
- Piloted a new drug that was FDA approved in 2020
- Case managed patients accounts
- Assisted doctor's offices with acquiring prior authorizations, appeals, and anything else needed to get approval of said medication
- Completed insurance benefit investigations
- Handled incoming and outgoing phone calls
- Answered any questions needed to assist the patients and doctor's offices
- Assisted with other departments outside of my own
- Assisted my supervisor with creating spreadsheets or assisting my peers.
Patient Care Specialist
AssistRx Inc.
Orlando, FL
10.2018 - 01.2020
- Handled over 60 customer accounts daily in the pharmacy
- Correctly priced and filed prescriptions after filling
- Answered patient questions regarding medication
- Communicated with insurance companies for billing purposes and overrides
- Communicated directly with doctors' offices via telephone, fax and email
- Appropriately resolved customer issues, complaints and questions
Specialty Precertification Trainer
Aetna
Orlando, FL
01.2014 - 06.2018
- Reviewed specialty medications according to company guidelines and procedures
- Assisted members and representatives with concerns and questions
- Assisted doctor's offices with their precertification needs
- Piloted and implemented new programs and systems
- Organized and led training sessions for representatives and managers.
Supervisor
Kaiser Permanente//CVS
Orlando, FL
11.2009 - 01.2014
- Licensed in life, health, and annuities
- Managed a team of 25-30 non-licensed agents
- Coached and trained the agents in order to assist them in meeting and exceeding department goals
- Handled escalations, schedules, reports, quality, and all disciplinary forms
- Organized and conducted weekly meetings in order to keep my team updated on any company changes and promotions
- Coached team members in order to make sure individual and collective metrics were met.
Education
High School Diploma -
Maynard Evans High School
05.2006
Skills
- Advanced in Excel/Microsoft Office
- Multitasking
- Bilingual
- Staff training and development
- Effective team player
- Superior organization skills
- Leadership
- Mentoring and coaching
- Staff Management
Certification
215 License in health, life, and annuities.
Timeline
Supervisor
HPOne
08.2022 - Current
Senior Case Manager
CareMetx
11.2020 - Current
Senior Reimbursement Specialist
United BioSource Corporation
01.2020 - 11.2020
Patient Care Specialist
AssistRx Inc.
10.2018 - 01.2020
Specialty Precertification Trainer
Aetna
01.2014 - 06.2018
Supervisor
Kaiser Permanente//CVS
11.2009 - 01.2014
High School Diploma -
Maynard Evans High School
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