CYNDYL MONDRAGON
Oklahoma City
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Tax Amendment Specialist
Paycom
Oklahoma City
06.2023 - Current
- Processed prior period tax amendments for clients, including federal and state filings, correction forms, bank journaling, tax notice research and resolution, and account reconciliation.
- Collaborated with various departments to enhance cross-training in multiple tax types and functions.
- Attended regular training for continued education in relation to Tax Department as well as classes directed for other departments across the company.
- Engaged with service department and clients to provide solutions and facilitate collaboration via phone, email, Zoom, Teams, and in person.
Assistant Manager
Spirit Halloween
09.2020 - 11.2022
- Recommended and located merchandise to meet customer requests, enhancing shopping experience
- Delivered outstanding customer service while maintaining knowledge of promotions to drive sales
- Executed store opening and closing procedures, delegated tasks, and managed visual merchandising
Cashier
Crest Foods
07.2020 - 08.2020
- Maintained clean and orderly checkout areas, enhancing customer experience
- Verified cash amounts during transactions, ensuring accurate drawer balance
- Ensured correct pricing by weighing items sold and memorize key codes for various produce items
Floor Staff
Regal Warren Moore Theater
06.2019 - 02.2020
- Processed ticket and concession sales using POS system, ensuring accurate transactions
- Upheld food and safety regulations, contributing to a safe and compliant work environment
- Updated knowledge of sales, promotions, and movie schedules to assist customers with inquiries and transactions
Education
Bachelor of Science - Psychology
University of Science and Arts of Oklahoma
Chickasha, OK 05.2021 - 05.2023
Associate of Arts (A.A) - Psychology
Rose State College
Midwest City, OK 09.2019 - 05.2021
High School Diploma -
Del City High School
Del City, OKSkills
- Tax Compliance
- Tax Research
- Data Analysis
- Document Preparation
- Cash Handling
- Organization
- Problem-Solving
- Small Scale Leadership
- Collaboration
- Communication
RECOGNITION
National Hispanic Recognition Program Scholar 2019, Del City High School Valedictorian 2019, Rose State President's Honor Roll Fall 2019- Spring 2021, Phi Theta Kappa Inductee 2021, AP Scholar with Distinction 2019, Del City High School Academic Letter Jacket Recipient 2019, Raider Relevance Student of the Year 2021, USAO Regents Honor Roll
ACTIVITIES
National Hispanic Recognition Program Scholar 2019, Del City High School Valedictorian 2019, Rose State President's Honor Roll Fall 2019- Spring 2021, Phi Theta Kappa Inductee 2021, AP Scholar with Distinction 2019, Del City High School Academic Letter Jacket Recipient 2019, Raider Relevance Student of the Year 2021, USAO Regents Honor Roll
Timeline
Tax Amendment Specialist
Paycom
06.2023 - Current
Bachelor of Science - Psychology
University of Science and Arts of Oklahoma
05.2021 - 05.2023
Assistant Manager
Spirit Halloween
09.2020 - 11.2022
Cashier
Crest Foods
07.2020 - 08.2020
Associate of Arts (A.A) - Psychology
Rose State College
09.2019 - 05.2021
Floor Staff
Regal Warren Moore Theater
06.2019 - 02.2020
High School Diploma -
Del City High School