CyNedra Blake
South Bay,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Directs, implements, and maintains education programs and services and is a trusted resource to patrons, school personnel, and the executive board. Successfully maintains resources to achieve program objectives within budget. Leverages research-based interventions, strategies, and instruction and analyzes data to drive academic achievement and social-emotional growth.
Overview
18
18
years of professional experience
Work History
Student Activities Manager
Palm Beach State College
05.2022 - Current
- Plan and implement student development and in-service training programs to enhance knowledge and skills.
- Proven ability to learn quickly and adapt to new situations.
- Developed partnerships with parents, businesses, and organizations to build awareness, increase support, and share resources.
- Monitored overhead, prepared budgets, and directed spending and resources to support fiscal efficiency.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Assistant Executive Director
Clewiston Chamber Of Commerce
06.2018 - 04.2022
- Networked with local and regional businesses to promote partnerships and drive growth with clear verbal and written communication
- Assisted senior leadership in managing all aspects of operations.
- Oversaw business calendar of events and scheduled key initiatives.
- Developed positive relationships on behalf of the company with government regulators, families, the area healthcare community, and the community at large.
- Develop and maintain relationships with government, community, schools, and businesses to serve as liaisons for the Chamber of Commerce.
- Reception & Public Relations
- Maintain public figure posture on duty and off.
- Event Coordination-logistics for all on-site and off-site events
- Managed a Team of 5-10 persons with Sugarland Tours through booking, answering guest questions, facilitating the needs of tour guides, and completing contracts for booking, all in a timely manner.
- Updated and maintained membership database consistently.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Spearheaded successful business development initiatives aligned with the company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Established new customer service and problem-resolution processes to improve client satisfaction rates.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Prioritized and allocated valuable resources to meet business targets.
- Created printed marketing materials designed to drive campaigns.
Customer Service Associate
Citibank, NA
06.2006 - 01.2018
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage banking staff of 5-7 persons and clients on regularly while maintaining banking operations
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Master of Science - Business Management
Florida Atlantic University
Boca Raton, FL05.2025
Bachelor of Science - Business Management
Palm Beach State College
Lake Worth, FL05-2021
Associate of Arts - Mass Communications
Florida State College At Jacksonville
Jacksonville, FL05-2013
Skills
- Computer skills
- Strategic Planning
- Written And Verbal Communication
- Independent Problem Solving
- Leadership
- Decision-Making
- Attention to Detail
- Brand Management
- Scheduling and Coordinating
- Marketing
Additional Information
Freelance Media Producer
Creative Director for Events
Social Media Marketing and Management
Press Conference Coordination Skills
Candidate Campaign Manager
Event Coordinator
Timeline
Student Activities Manager
Palm Beach State College
05.2022 - Current
Assistant Executive Director
Clewiston Chamber Of Commerce
06.2018 - 04.2022
Customer Service Associate
Citibank, NA
06.2006 - 01.2018
Master of Science - Business Management
Florida Atlantic University
Bachelor of Science - Business Management
Palm Beach State College
Associate of Arts - Mass Communications
Florida State College At Jacksonville
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