Cynita Wilson
Skokie,IL
Summary
Experienced Risk/Fraud Analyst with 20+ years of expertise in fraud detection, analysis, retail/cashier operations and customer service. Proficient in Microsoft office,GERS POS software and skilled in preparing management reports. Effective team leader with experience managing up to 10 employees. Proven track record of reducing chargeback rates and verifying customer information to mitigate fraud risks.
Overview
18
18
years of professional experience
Work History
Vendor Incentive Specialist
Abt Electronics LLC
Glenview, IL
04.2022 - 01.2023
- Worked closely with vendors, through emails and phone calls, to collect payments and reduce accounts receivable balances.
- Performed monthly review of account balances, using Excel and Business Objects to maintain the accuracy of the sub-ledger balances.
- Reviewed chargebacks to determine if reimbursement is required.
- Analyzed processes and operations, and suggested improvements to increase efficiency.
- Performed other tasks, such as organizing, reviewing, and posting photos for various vendor billboards for advertising.
- Reviewed and compiled TV ratings for the weekly ads run with various vendors
Billing Specialist
Abt Electronics LLC
Glenview, IL
11.2015 - 04.2022
- Responsible for processing NARDA claims for labor/repair and parts replacement for major appliances, while uploading claims directly through email to Service Bench, Service Power, or manufacturer for payment.
- Ran weekly reports to review payments using Excel and Business Objects, while making adjustments and identifying any outstanding claims that had not been credited.
- Following up with the manufacturers on unpaid claims via email or phone to resolve any payment issues.
Risk Analyst Manager
Abt.com
Glenview, IL
01.2005 - 11.2015
- Led a department of 10 employees in reviewing, investigating, preventing, and identifying suspicious transactions on both Abt.com and Abt Electronics, in-store.
- Reviewed applications, hired/trained staff, coordinated work schedules, and evaluated staff performance.
- Utilized various tools to aid in fraud prevention, such as RED, Gateway, Riskified, TARGUSinfo, and Lexis Nexis.
- Oversaw chargeback claims/inquiries and won over 99% of chargebacks by promptly responding with documentation.
Education
Marketing Management
Oakton Community College
Des Plaines, ILSkills
- Claims Management
- Payment Processing
- Team Leadership/Development
- Risk Management Analysis
- Fraud Risk Mitigation
- Chargeback Management
- Customer Service
Timeline
Vendor Incentive Specialist
Abt Electronics LLC
04.2022 - 01.2023
Billing Specialist
Abt Electronics LLC
11.2015 - 04.2022
Risk Analyst Manager
Abt.com
01.2005 - 11.2015
Marketing Management
Oakton Community College
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