Cynquencia Sharpe
Birmingham,AL
Summary
Dynamic professional with a proven track record in retention management and customer relations, honed at Lawson State Community College and various healthcare settings. Excelled in enhancing student and patient experiences, boosting loyalty by implementing strategic improvements. Skilled in documentation and performance evaluation, adept at fostering positive outcomes. Demonstrates exceptional ability to balance empathy with efficiency.
Overview
22
22
years of professional experience
Work History
Retention Specialist
Lawson State Community College
Birmingham, Alabama
07.2023 - Current
- Conduct student service surveys to identify areas of improvement in student retention in the Math department.
- Assist students with complaints, inquiries, technical, and support while maintaining a high level of student retention.
- Developed strategies to improve students experience and increase loyalty.
Manager
Walmart
Hoover, AL
06.2022 - 07.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Lead a group of individuals to perform exceptionally high in online grocery department.
- Coached, mentored and trained team members in order to improve their job performance.
Certified Medical Assistant
Dr. Allen Butler M.D.
Huntsville, AL
03.2013 - 08.2021
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Processed payments from patients accurately using cash registers or computerized systems.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
Certified Phlebotomist Technician
Dr.Allen Butler M.D.
Huntsville, AL
03.2013 - 08.2021
- Performed venipunctures, fingersticks and heel sticks on patients of all ages.
- Assisted with processing specimens for laboratory testing.
- Maintained accurate records of patient information and results.
- Provided patient education regarding specimen collection procedures.
- Prepared equipment needed for specimen collection and disposal of biohazard materials.
- Utilized appropriate safety precautions when handling needles and hazardous material.
- Responded to inquiries from patients and staff members in a professional manner.
Certified Nursing Assistant
Birmingham Nursing And Rehabilitation Center East
Birmingham, Alabama
01.2011 - 01.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
Certified Nursing Assistant
Floyd E. Tut Fann Veterans Home
Birmingham, Alabama
01.2009 - 01.2011
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Private Duty Sitter
Awesome Sitters
Birmingham, Alabama
01.2003 - 01.2005
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, and grooming.
- Administered medications in accordance with doctor's orders and client preferences.
Education
Associate of Applied Science - Medical Assistance And Phlebotomy
Virginia College
Birmingham, AL08-2012
Certified Nursing Assistant - Nursing
American Red Cross
Huntsville, AL01-2009
Associate of Applied Science - Nursing
Lawson State Community College
Birmingham, ALSkills
- Documentation abilities
- Documentation skills
- Customer Relations
- Performance Evaluation
- Retention management
- Employee Hiring
- Pre-Employment Screening
Timeline
Retention Specialist
Lawson State Community College
07.2023 - Current
Manager
Walmart
06.2022 - 07.2023
Certified Medical Assistant
Dr. Allen Butler M.D.
03.2013 - 08.2021
Certified Phlebotomist Technician
Dr.Allen Butler M.D.
03.2013 - 08.2021
Certified Nursing Assistant
Birmingham Nursing And Rehabilitation Center East
01.2011 - 01.2012
Certified Nursing Assistant
Floyd E. Tut Fann Veterans Home
01.2009 - 01.2011
Private Duty Sitter
Awesome Sitters
01.2003 - 01.2005
Associate of Applied Science - Medical Assistance And Phlebotomy
Virginia College
Certified Nursing Assistant - Nursing
American Red Cross
Associate of Applied Science - Nursing
Lawson State Community College
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