Cynthia Acosta
El Paso,TX
Summary
A hardworking and highly-motivated employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and Magical experience.
Overview
25
25
years of professional experience
Work History
ENGLISH DEPARTMENT HEAD
Ysleta Independent School District
El Paso, TX
08.2022 - Current
- Built relationships, communicated, and collaborated with colleagues, parents, students, and athletes to provide the best learning and working environment for everyone invested
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
EDUCATOR
YSLETA I.S.D./ EL PASO COMMUNITY COLLEGE
El Paso, TX
07.2004 - Current
- Encouraged critical thinking skills among students through problem-solving activities.
- Evaluated data and used measurements to plan, coordinate and advance student progress.
- Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
- Remained calm and patient in student interactions to support individual growth and development.
CUSTOMER SERVICE SPECIALIST
AT&T
El Paso, TX
07.1999 - 02.2004
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
MASTERS - M. Ed- Instructional Specialist, Dual Credit English for El Paso Community College
UNIVERSITY OF TEXAS AT EL PASO
05.2017
Bachelor of Arts - English Language Arts
UNIVERSITY OF TEXAS AT EL PASO
El Paso05.2003
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX05-2003
Skills
- Spanish: Reading, Writing, and Speaking
- Excellent customer service
Languages
Spanish
Professional
References
References available upon request.
Timeline
ENGLISH DEPARTMENT HEAD
Ysleta Independent School District
08.2022 - Current
EDUCATOR
YSLETA I.S.D./ EL PASO COMMUNITY COLLEGE
07.2004 - Current
CUSTOMER SERVICE SPECIALIST
AT&T
07.1999 - 02.2004
MASTERS - M. Ed- Instructional Specialist, Dual Credit English for El Paso Community College
UNIVERSITY OF TEXAS AT EL PASO
Bachelor of Arts - English Language Arts
UNIVERSITY OF TEXAS AT EL PASO
Bachelor of Arts - Psychology
The University of Texas At El Paso
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