CYNTHIA ADAMSON
Detroit,MI
Summary
Interested an underwriting position that offers challenges, accountability and an opportunity for career advancement.
Skilled in many areas in Mortgage industry, offering more than 10 years of experience to growing organizations. Highly adept in underwriting moderate to complex policies.
Overview
10
10
years of professional experience
Work History
Underwriter
Rocket Mortgage
Detroit, MI
06.2020 - Current
- Investigate client credit history
- Verify client income and employment
- Established clients ability on providing down payment and savings
- Order appraisals for client.
- Increased production by 120%
Escrow Auditor
Amrock
Detroit, MI
01.2018 - 06.2020
- Checking to make sure all documents are present
- Making sure all documents are signed correctly
- Resolving any issue that will not allow audits to be completed
- Managed over 40 audits per day
Appraisal Assigning Coordinator
Amrock
Detroit, MI
08.2015 - 01.2018
- Assigning incoming residential appraisal order
- Review Pipeline to ensure assignment turn time
- Assigned over 25 orders day
- Obtained fee amounts from fee appraisers for applications requiring loan estimates.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Established new appraisers in rural areas
Appraisal Team Leader
Source
Detroit, MI
01.2015 - 08.2015
- Mentor all Team Members
- Answer loan-level and process-related questions from Team Members
- Complete and administer all Performance Evaluation Process
- Collaborate with leaders to help come up with ways to motivate team
- Managed 18 team members monthly
Appraiser Communication Specialist
Title Source
Detroit, MI
04.2014 - 01.2015
- Answering appraiser calls from various hotlines
- Assisting with appraiser questions and concerns, as well as updating orders
- Contacting appraisers to relay and obtain information needed for lender/client
- Manage over 40 calls per day
- Established new process to improved production
Appraisal Assigning Coordinator
Title Source
Detroit, MI
11.2012 - 01.2014
- 8/15
- Obtained fee amounts from fee appraisers for applications requiring loan estimates.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Resolved issues through active listening and open-ended questioning, escalating major problems Leadership.
Education
Bachelor of Arts - Accounting
Strayer University
Washington, DC09.2023
Associate of Science - Accounting
Colorado Technical University
Colorado Springs, CO06.2011
Skills
- Underwriting Understanding
- Service Quality
- Desktop Underwriter
- Property Appraisals
- Automated Underwriting Systems
- Customer Feedback
- Customer Satisfaction
- Closing Disclosures
Timeline
Underwriter
Rocket Mortgage
06.2020 - Current
Escrow Auditor
Amrock
01.2018 - 06.2020
Appraisal Assigning Coordinator
Amrock
08.2015 - 01.2018
Appraisal Team Leader
Source
01.2015 - 08.2015
Appraiser Communication Specialist
Title Source
04.2014 - 01.2015
Appraisal Assigning Coordinator
Title Source
11.2012 - 01.2014
Bachelor of Arts - Accounting
Strayer University
Associate of Science - Accounting
Colorado Technical University
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