Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Equip employees to manage daily functions and meet customer needs independently. Diligent trainer and mentor with exceptional management abilities and a purposeful approach.
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
VIRTUOUS WOMEN OF GOD INTERNATIONAL INC.
05.2003 - 12.2023
Company Overview: Established May 2003
Mentor and train men, women, and children in life skills
Organized and managed a Fundraising Team of 30 people
Community Service Program
Organization chosen for a Community GED Program
Organized and Supervised Children’s events
Motivational Speaking sessions
Set up and operated a Community Food Pantry, with sponsors such as Coke, PepsiCo, and Mid-West Food Bank
Managed a group of disadvantaged high school students in our community service program to receive the additional hours needed to graduate
Established May 2003
Community Outreach program
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Defined, implemented, and revised operational policies and guidelines.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Established strong partnerships with vendors, and suppliers to improve and ensure alignment with business requirements.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
W with functional leaders to implement new procedures and corrective actions to improve quality.
Worked collaboratively with leaders to implement new procedures and corrective actions to improve quality.
Established and monitored quality assurance standards to achieve operational excellence.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Achieved team goals through training plans, coaching, and performance management.
Implemented quality control measures to maintain high standards of service delivery.
Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
Enhanced operational efficiency, introducing lean management system that minimized waste.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers to assist and maintain excellent customer service.
Fundraiser Coordinator
TRUIST PARK AND DELAWARE NORTH
03.2011 - 10.2021
Promoted a positive atmosphere and went beyond to guarantee each customer received exceptional food and service
Carefully interviewed, selected, trained, and supervised staff
Meet, greet, and encourage customer feedback and use feedback to implement positive changes within the restaurant
Reconciled cash and credit card transactions to maintain accurate records
Promoted business through participation in and sponsorship of community events
Achieved the highest employee retention rate in the region
Strategically developed effective marketing plans to increase sales and profits while managing costs
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Managed a 15-person team of cooks and back-of-house staff for a high-end restaurant
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Interacted positively with customers while promoting services
Actively participated in ongoing customer service programs to build sales and rapport in the community
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Created fun team-building activities to engage staff in upselling to meet revenue targets
Identified team weak points and implemented corrective actions to resolve concerns
Delivered in-depth training to workers in food preparation and customer-facing roles to promote dedicated team performance
Maintained a safe working and guest environment to reduce the risk of injury and accidents
Developed, implemented, and managed business plans to promote tasty food and beverage sales
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Led and directed team members on effective methods, operations, and procedures
Correctly calculated inventory and ordered appropriate supplies
Planned and implemented fundraising events.
Assigned work to fundraising staff and monitored performance to meet targets.
Boosted overall funds raised annually by continually identifying new funding sources and opportunities.
Provided ongoing support to fellow staff members, offering guidance on best practices in fundraising techniques and strategies.
Enhanced donor retention rates by developing a comprehensive follow-up strategy after each fundraising event.
Increased visibility of the organization''s mission through impactful storytelling in written communications and public speaking engagements.
Secured significant corporate sponsorships through diligent research, persuasive presentations, and relationship-building efforts.
Implemented effective volunteer management systems to maximize their contributions during fundraising events.
Organized successful auctions that contributed significantly to annual revenue totals.
Managed a diverse portfolio of fundraising events, ensuring successful execution and high levels of donor satisfaction.
Increased donor engagement by implementing targeted fundraising campaigns and events.
Facilitated productive relationships between board members, volunteers, donors, and staff for a unified approach towards achieving fundraising goals.
Conducted regular assessments of fundraising strategies to identify areas for improvement or growth opportunities.
Strengthened community partnerships by representing the organization by building rapport with potential donors.
Streamlined donation processes for improved efficiency and ease of use for donors.
Coordinated all aspects of event planning logistics – such as venue selection, catering arrangements, registration setup – ensuring seamless experiences for attendees.
Built strong relationships with major donors through personalized communication and stewardship activities.
Empowered team members by providing ongoing training and professional development opportunities related to fundraising best practices.
Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
Collaborated with other departments to achieve integration of fundraising efforts.
Attended fundraising events and conferences to stay informed on industry developments and network with peers.
Analyzed fundraising data to identify trends and develop strategies for improvement.
Established goals for funds management, and disbursement.
Managed budgets for staff operations to keep costs low and maximize profits.
Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.