CYNTHIA A GRAY
Custom Care/Data Entry
HARKER HEIGHTS,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Budget Variance Analyst
Oasis Marketing Solutions
03.2020 - Current
Researched more than 40 leads per day for client.
Verifying employment and residence.
Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service/Tech Support
Blackboard Student Services
07.2014 - 02.2018
- Incoming call center
- Data entry and replacement orders
- Technical support for online students in K12, college as well as faculty
Store Manager
Cefco-Fikes Inc.
08.2011 - 06.2014
- Managed employees
- Store ordering
- Payroll
- Sales analysis and inventory control
- Customer service
- Stocking and cleaning
Store Manager
Mickey's #5
06.2007 - 08.2011
- Managing employees
- Scheduling
- Payroll
- Customer service
- Ordering and stocking
Manager
Marneys Pizzeria
05.2004 - 06.2007
- Manage employees
- Payroll
- Scheduling
- Deposits
- Customer service
- Inventory
Skills
- Time management
- Attention to detail
- Data entry
- Customer relations
- Call center experience
- Professional telephone demeanor
- Customer service
- Order processing
- Documentation
- Clerical support
Timeline
Budget Variance Analyst
Oasis Marketing Solutions
03.2020 - Current
Customer Service/Tech Support
Blackboard Student Services
07.2014 - 02.2018
Store Manager
Cefco-Fikes Inc.
08.2011 - 06.2014
Store Manager
Mickey's #5
06.2007 - 08.2011
Manager
Marneys Pizzeria
05.2004 - 06.2007