Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Akins

Mesa,Arizona

Summary

Commercial Lines Account Manager with a proven track record at HUB Southwest, excelling in client relationship building and quality assurance. Enhanced customer satisfaction through effective account management and streamlined workflows, resulting in improved productivity. Skilled in property and casualty insurance, with a strong focus on policy renewals and self-motivation.

Overview

31
31
years of professional experience

Work History

Commercial Lines Account Manager

HUB Southwest
10.2016 - 12.2024
  • Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
  • Implemented effective workflow processes within the team, resulting in improved productivity levels while maintaining high-quality standards in servicing clients'' needs.
  • Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
  • Processed daily mail, email and phone calls from customers and producers to generate new business.
  • Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
  • Processed cancellation requests from carriers and provided resolution to maintain financial equity.
  • Collected premiums on or before effective date of coverage.

Commercial Lines Account Manager

EPG
10.2016 - 10.2021
  • Implemented effective workflow processes within the team, resulting in improved productivity levels while maintaining high-quality standards in servicing clients'' needs.
  • Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
  • Processed daily mail, email and phone calls from customers and producers to generate new business.
  • Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
  • Processed cancellation requests from carriers and provided resolution to maintain financial equity.
  • Collected premiums on or before effective date of coverage.

Commercial Lines Account Manager

Eaton & Associates, Inc.
10.1993 - 10.2016
  • Implemented effective workflow processes within the team, resulting in improved productivity levels while maintaining high-quality standards in servicing clients'' needs.
  • Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
  • Processed daily mail, email and phone calls from customers and producers to generate new business.
  • Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
  • Processed cancellation requests from carriers and provided resolution to maintain financial equity.
  • Collected premiums on or before effective date of coverage.

Education

Certified Medical Assistant -

Apollo College of Medical Assistants
Globe, AZ

Skills

  • Client services
  • Quality assurance
  • Account management
  • Client relationship building
  • Multitasking
  • Team collaboration
  • Verbal and written communication
  • Customer engagement
  • Property and casualty insurance
  • Self motivation
  • Policy renewals
  • Policy Knowledge

Timeline

Commercial Lines Account Manager

HUB Southwest
10.2016 - 12.2024

Commercial Lines Account Manager

EPG
10.2016 - 10.2021

Commercial Lines Account Manager

Eaton & Associates, Inc.
10.1993 - 10.2016

Certified Medical Assistant -

Apollo College of Medical Assistants

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