Cynthia Alvarado
San Bernardino,CA
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction and handling complaints with empathy and professionalism. At Brand New Day, adeptly managed high-volume calls and resolved complex issues, boosting client relations. Skilled in CRM software and interpersonal communication, consistently delivering results beyond expectations.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Brand New Day
06.2021 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Delivery Driver
Amazon
10.2020 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Long Beach City College
Long Beach, CA 08.2018 - 4 2020
Skills
- Communication Skills: Ability to clearly explain medicare plans, benefits and procedures to customer
- Problem-Solving: Addressing customer issues and concerns including billing, coverage, and claims
- Data entry: Accurately inputting customer information and claims
- Empathy and Patience: Dealing with mainly elderly members or those with health concerns in a compassionate manner
- Attention to Detail: ensuring that all information provided to customers is accurate and up-to-date
- Conflict Resolution: managing difficult conversations with upset or confused clients
Timeline
Customer Support Specialist
Brand New Day
06.2021 - Current
Delivery Driver
Amazon
10.2020 - 06.2021
Long Beach City College
08.2018 - 4 2020
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