Cynthia Alvarez
Fort Worth
Summary
Detail-oriented banking operations professional with extensive experience in ATM reconciliation, cash handling, and operational support within a fast-paced financial environment. Proven ability to accurately reconcile accounts, analyze discrepancies, and support operational efficiency while delivering strong customer service. Skilled in data entry, Excel spreadsheets, and problem-solving.
Overview
26
26
years of professional experience
Work History
ATM Reconciliation Specialist
JP Morgan Chase
Euless
03.2023 - Current
- Executed daily ATM and vault reconciliations, ensuring accurate cash balancing and adherence to internal controls.
- Investigated, researched, and resolved cash discrepancies and outages promptly, minimizing impact on operations.
- Analyze transaction data to identify errors, trends, and potential risks.
- Maintain detailed documentation and records to meet audit and regulatory requirements.
- Utilize Excel and internal banking systems for data tracking and reporting.
- Collaborated with operations and support teams to resolve issues, enhancing overall service reliability.
Senior Operations Specialist
JP Morgan Chase
Euless
02.2000 - 03.2023
- Supported large-scale banking operations with a strong focus on accuracy, efficiency, and risk mitigation.
- Balanced and reconciled financial transactions and operational reports to ensure accuracy and compliance.
- Identified process improvements and facilitated problem resolution across departments to enhance operational effectiveness.
- Managed high-volume data entry with strict attention to detail, contributing to data integrity.
- Delivered consistent customer service via phone and email, resolving issues professionally.
- Worked effectively in a fast-paced environment with tight deadlines.
Education
High School Diploma -
Northside High School
Fort Worth, TX05-1996
Skills
- Fluent in Spanish
- ATM cash reconciliation
- Cash handling and balancing
- Data entry and accuracy
- Microsoft Excel and spreadsheets
- Banking operations
- Customer service
- Phone and email communication
- Fast-paced work environments
- Problem solving and research
- Attention to detail
- Additional strengths
- Strong understanding of internal controls and compliance
- Reliable, detail-focused, and deadline-driven
- Team-oriented, with the ability to work independently
Timeline
ATM Reconciliation Specialist
JP Morgan Chase
03.2023 - Current
Senior Operations Specialist
JP Morgan Chase
02.2000 - 03.2023
High School Diploma -
Northside High School