Cynthia Amador
Telecare Corporation
Palm Desert,CA
1
Language
11
years of professional experience
Experienced Clinical Social Worker specializing in trauma-informed care and crisis intervention. Proven ability to conduct comprehensive psychosocial assessments and collaborate with multidisciplinary teams to develop effective treatment plans.
Work History
Clinical Social Worker-Acute Care
2 Years 8 Months- Conduct comprehensive psychosocial assessments to identify patient's mental health, needs, psychosocial stressors, strengths, support systems and discharge barriers.
- Provide crisis intervention, support counseling, and trauma-informed care to individuals experiencing acute psychiatric symptoms and behavioral health crisis.
- Collaborate with psychiatrists, nurses, case managers, treatment teams, families and community providers to develop individualized treatment and discharge plans.
- Coordinate discharge planning and link patients to appropriate community-based services, including outpatient behavioral health care, housing resources, benefits, substance-use treatment and supportive services.
- Provided crisis intervention services to clients experiencing acute emotional distress or emergencies.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conservatorship Assessment-evaluating whether the person needs a conservator
- Assisted clients in understanding conservatorship processes and legal requirements.
- Conservatorship Investigator/Report-gathering information and documenting findings for the court
- Court report- A formal report submitted to the court
MSW Intern-Acute Behavioral Health
8 Months- Conducted comprehensive assessments of patient needs to develop individualized care plans.
- Collaborated with interdisciplinary teams to coordinate services and ensure holistic patient support.
- Provided crisis intervention and emotional support to clients experiencing mental health challenges.
- Educated clients on available resources and community services for ongoing support.
- Documented case notes accurately in compliance with organizational policies and procedures.
- Assisted in discharge planning, ensuring smooth transitions and continuity of care for patients.
- Educated patients and families on advance care planning options, facilitating informed decision-making about end-of-life care preferences.
Triage Program Manager
7 Months- Managed daily operations of a Mobile Crisis Response Program, ensuring timely, high-quality behavioral health crisis intervention services for individuals experiencing mental health emergencies.
- Provided clinical and administrative supervision to multidisciplinary staff, including crisis clinicians and support personnel.
- Coordinated crisis response services with law enforcement, hospitals, emergency departments, county behavioral health agencies, and community partners to ensure continuity of care.
- Oversaw triage, risk assessments, safety planning, and appropriate disposition of clients in accordance with county, state, and organizational guidelines.
- Monitored program performance, compliance, documentation quality, and regulatory standards while implementing quality improvement initiatives.
- Assisted with staff training, onboarding, scheduling, and performance management to maintain effective service delivery.
- Reviewed complex cases, provided consultation on crisis interventions, and supported staff in managing high-risk situations involving suicide risk, psychosis, substance use, and grave disability.
- Maintained program metrics, prepared reports, and collaborated with leadership to improve service outcomes and operational efficiency.
- Fostered relationships with community stakeholders to strengthen referral pathways and expand access to behavioral health resources.
BEHAVIORAL HEALTH SPECIALIST III
10 Months- Provided individual case management and behavioral health support to young adults (ages 18–25) experiencing mental health, substance use, housing, and independent living challenges.
- Conducted biopsychosocial assessments, risk assessments, crisis intervention, and safety planning to promote stabilization and recovery.
- Developed individualized service plans focused on education, employment, independent living skills, and long-term wellness.
- Coordinated care with psychiatrists, therapists, primary care providers, probation, schools, colleges, housing agencies, and community partners.
- Linked clients to community resources, including housing, vocational training, educational programs, financial assistance, and behavioral health treatment.
- Utilized trauma-informed, recovery-oriented, and strengths-based approaches to engage young adults and support goal achievement.
- Provided psychoeducation on coping skills, emotional regulation, medication adherence, healthy relationships, and relapse prevention.
- Advocated for clients by reducing barriers to care and empowering them to develop self-sufficiency, resilience, and independent living skills.
- Maintained accurate clinical documentation and ensured compliance with agency policies, Medi-Cal standards, and confidentiality regulations.
- Collaborated with multidisciplinary teams to monitor client progress, evaluate outcomes, and adjust interventions to support successful community integration.
Substance Abuse Counselor
4 Months- Conducted comprehensive substance use assessments, screenings, and individualized treatment planning for individuals with co-occurring mental health and substance use disorders.
- Provided individual and group counseling using evidence-based, trauma-informed, and recovery-oriented approaches to support long-term sobriety.
- Facilitated psychoeducational groups on relapse prevention, coping skills, emotional regulation, triggers, communication, and healthy lifestyle changes.
- Developed relapse prevention and discharge plans in collaboration with clients, families, and multidisciplinary treatment teams.
- Monitored client progress, treatment participation, and recovery goals while providing ongoing support and motivational enhancement.
- Coordinated referrals to detoxification, residential treatment, outpatient services, medication-assisted treatment (MAT), self-help groups, and community recovery resources.
- Collaborated with physicians, psychiatrists, social workers, probation officers, and community providers to ensure continuity of care.
- Maintained accurate clinical documentation, progress notes, treatment plans, and discharge summaries in compliance with state regulations, Medi-Cal standards, HIPAA, and agency policies.
- Educated clients and families on addiction, recovery, relapse prevention, and available community support services.
- Advocated for clients by addressing barriers to treatment, promoting engagement in services, and supporting successful reintegration into the community.
Clinical Supervisor
4 Months- Provided clinical leadership and supervision to counselors, case managers, and support staff in a residential substance use treatment program.
- Oversaw client assessments, treatment planning, progress reviews, and discharge planning to ensure high-quality, individualized care.
- Supervised individual and group counseling services using evidence-based, trauma-informed, and recovery-oriented treatment approaches.
- Ensured compliance with state licensing requirements, DHCS regulations, Medi-Cal standards, HIPAA, and agency policies.
- Conducted clinical case consultations, chart audits, and documentation reviews to maintain quality assurance and regulatory compliance.
- Trained, mentored, and evaluated clinical staff, providing coaching, performance feedback, and professional development opportunities.
- Collaborated with physicians, psychiatrists, probation officers, courts, social service agencies, and community partners to coordinate comprehensive client care.
- Managed crisis situations involving relapse, withdrawal, psychiatric symptoms, and client safety while ensuring appropriate interventions and continuity of care.
- Monitored program outcomes, implemented quality improvement initiatives, and supported accreditation and licensing readiness.
- Fostered a collaborative, client-centered treatment environment that promoted recovery, staff accountability, and positive treatment outcomes.
SUBSTANCE ABUSE COUNSELOR/CASE MANAGER
1 Year 4 Months- Conducted comprehensive substance use assessments, screenings, and individualized treatment planning for individuals with co-occurring mental health and substance use disorders.
- Provided individual and group counseling using evidence-based, trauma-informed, and recovery-oriented approaches to support long-term sobriety.
- Facilitated psychoeducational groups on relapse prevention, coping skills, emotional regulation, triggers, communication, and healthy lifestyle changes.
- Developed relapse prevention and discharge plans in collaboration with clients, families, and multidisciplinary treatment teams.
- Monitored client progress, treatment participation, and recovery goals while providing ongoing support and motivational enhancement.
- Coordinated referrals to detoxification, residential treatment, outpatient services, medication-assisted treatment (MAT), self-help groups, and community recovery resources.
- Collaborated with physicians, psychiatrists, social workers, probation officers, and community providers to ensure continuity of care.
- Maintained accurate clinical documentation, progress notes, treatment plans, and discharge summaries in compliance with state regulations, Medi-Cal standards, HIPAA, and agency policies.
- Educated clients and families on addiction, recovery, relapse prevention, and available community support services.
- Advocated for clients by addressing barriers to treatment, promoting engagement in services, and supporting successful reintegration into the community.
Substance Abuse Counselor
2 Years 11 Months- Conducted comprehensive substance use assessments, screenings, and individualized treatment planning for individuals with co-occurring mental health and substance use disorders.
- Provided individual and group counseling using evidence-based, trauma-informed, and recovery-oriented approaches to support long-term sobriety.
- Facilitated psychoeducational groups on relapse prevention, coping skills, emotional regulation, triggers, communication, and healthy lifestyle changes.
- Developed relapse prevention and discharge plans in collaboration with clients, families, and multidisciplinary treatment teams.
- Monitored client progress, treatment participation, and recovery goals while providing ongoing support and motivational enhancement.
- Coordinated referrals to detoxification, residential treatment, outpatient services, medication-assisted treatment (MAT), self-help groups, and community recovery resources.
- Collaborated with physicians, psychiatrists, social workers, probation officers, and community providers to ensure continuity of care.
- Maintained accurate clinical documentation, progress notes, treatment plans, and discharge summaries in compliance with state regulations, Medi-Cal standards, HIPAA, and agency policies.
- Educated clients and families on addiction, recovery, relapse prevention, and available community support services.
- Advocated for clients by addressing barriers to treatment, promoting engagement in services, and supporting successful reintegration into the community.
Case Manager
1 Year 6 Months- Provided comprehensive case management services to individuals with co-occurring mental health and substance use disorders in residential and outpatient treatment settings.
- Conducted biopsychosocial assessments and developed individualized treatment and recovery plans in collaboration with multidisciplinary teams.
- Coordinated psychiatric, medical, substance use, housing, vocational, and community-based services to support successful recovery and long-term stability.
- Monitored client progress, facilitated treatment team meetings, and adjusted service plans based on clinical needs and treatment goals.
- Assisted clients with accessing benefits, insurance, transportation, housing resources, employment services, and community support programs.
- Provided crisis intervention, relapse prevention support, safety planning, and referrals to higher levels of care when clinically indicated.
- Collaborated with psychiatrists, therapists, probation officers, hospitals, family members, and community providers to ensure continuity of care.
- Educated clients and families on mental health disorders, substance use recovery, medication adherence, coping skills, and available community resources.
- Prepared accurate and timely clinical documentation, including assessments, progress notes, treatment plans, discharge summaries, and collateral contacts in compliance with HIPAA, Medi-Cal, and state regulations.
- Advocated for clients by addressing barriers to treatment, promoting engagement in services, and supporting recovery through a strengths-based, trauma-informed, and person-centered approach.
Education
Master of Social Work - Social Work
- [3.17]
Bachelor of Science - BS in Correctional Support Service
High School Diploma
Skills
Trauma-informed care
Suicide risk assessment
Psychoeducation
Case management
Motivational interviewing
Treatment Planning
Facilitating groups
HIPAA regulations
Cognitive behavioral therapy
Clinical assessments
Psychotherapy experience
Community resources
Client advocacy
Crisis intervention
Treatment plans
Languages
Spanish
Full Professional
Timeline
MSW Intern-Acute Behavioral Health
Telecare - Desert Mental Health Urgent Care - 612
01.2025 - 09.2025Read More
Triage Program Manager
Sycamores Mobile Crisis Outreach
04.2024 - 11.2024Read More
Clinical Social Worker-Acute Care
Telecare Corporation
12.2023 - CurrentRead More
BEHAVIORAL HEALTH SPECIALIST III
County of Riverside
06.2023 - 04.2024Read More
Substance Abuse Counselor
Michaels House Treatment Center
02.2023 - 06.2023Read More
Clinical Supervisor
Gravity Treatment Center
08.2022 - 12.2022Read More
SUBSTANCE ABUSE COUNSELOR/CASE MANAGER
Soroptimist House Of Hope Treatment Center
06.2021 - 10.2022Read More
Substance Abuse Counselor
Desert Comprehensive Treatment Center
07.2017 - 06.2020Read More
Case Manager
Sovereign Health Dual Diagnosis Treatment Center
12.2015 - 06.2017Read More
Grand Canyon University
Master of Social Work from Social Work
Read More
University of Phoenix
Bachelor of Science from BS in Correctional Support Service
Read More
COACHELLA VALLEY ADULT EDUCATION
High School Diploma
Read More
CPI
04/26-04/27
First Aid/CPR
07/26-07/28