Cynthia Anaya
Indio,CA
Summary
Accurate accounts receivable manager ready for new position where talents will be appreciated and utilized. Committed to improving company by improving user ratings and customer satisfaction. Outstanding leadership and management skills manage and delegate tasks to team of several employees. Proactive and analytical with several years of progressive experience as professional in the field.
Overview
21
21
years of professional experience
Work History
Account Receivable Manager / Contract Manager
Alliance Protection
Indio, CA
07.2023 - Current
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Implemented effective billing procedures, reducing errors and improving customer satisfaction.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Implemented new procedures within the Accounts Receivable department to improve efficiency.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Prepared monthly aging reports for review by management.
- Complied with regulations by crafting policies and procedures for all to follow.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
- Negotiated contracts with suppliers to obtain best value for goods and services.
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
- Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
Property Management
California Property Management Connections, LLC
07.2022 - 07.2023
- General Administrative and Clerical Support
- Maintain office clerical, filing, and record-keeping systems
- Assist in the production of monthly and annual reports
- Assist in the preparation of transaction-related documents
- Maintain contact and other databases for the company
- Aid in the production of departmental reports (e.g., business plans, financial statements, RFPs)
- Coordinate regular inventories of all business property
- Contractor coordination
- Coordinate tenants move-ins
- Obtain estimates/bids for repairs at the property
- Generate and track Service Orders, approvals, and distribution
- Sort, code, and ensure accuracy and compliance with contracts of all property-related invoices
- Coordinate and schedule appointments, on-site & off-site meetings, and conference calls
- Collect and organize all property information in a format for quick reference
- Detailed verification of all invoice amounts and information with approved Service Orders or Contracts
- Ensure proper property coding on invoices
- Investigate cost reduction opportunities
- Read meters and calculate utility bill-backs to tenants
- Assist corporate accounting with questions related to the property and resolution of vendor issues
Accounting
RetroTel, Inc
12.2021 - 07.2022
- General administrative and clerical support
- Maintain strict confidentiality with sensitive information, financial documents, records, and personal matters
- Manage all accounting transactions
- Prepare budget forecasts
- Publish financial statements on time
- Handle monthly, quarterly, and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Manage balance sheets and profit/loss statements
Administrative Assistant
California Property Management Connections, LLC
03.2021 - 12.2021
- Assistant Commercial Property Management with the day-to-day operations and tenant relations by coordinating tenant requests and administration of maintenance services
- Maintains tenant, vendor, and property files, including insurance certificates, lease abstracts, etc., by prescribed standards
- Prepare property notices, tenant responses, legal letters, and other similar correspondences
- Process and code invoices for payment daily and forward original invoices to accounting for payment
- Address remittance questions, concerns, and past-due payments
- Track rent collections and initiate rent collections correspondence and phone contact with the tenant
- Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures, and supplying general building information
- Provide Support to Property Managers by producing, modifying, and/or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information
- Process correspondence for tenants, contractors, and other third parties for property management staff
- Maintain and update insurance certificate files for all contractors performing work at the properties
- Assist with the scheduling of contractor work and coordinating with tenants
- Maintain and update as necessary all tenant contact information and after-hour access
- Maintain a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, and contracts
- Assist the Property Manager with tenant and vendor relations, as required
- Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services
- Investigates and helps to resolve complaints, disturbances, and violations
- Complies with anti-discrimination laws regarding housing, renting, and advertising
Executive Assistant to CEO
K&S Staffing Solutions, Inc.
12.2017 - 03.2021
- General administrative and clerical support
- Including mailing, data entry, scanning documents, faxing, and copying to management
- Prepare and distribute payroll reports, summaries, and analysis to management as needed
- Assist in the implementation of payroll systems and procedures to improve accuracy, efficiency, and user experience
- Manage the internal and external payroll audits by providing related documentation and supporting information as needed
- Maintain electronic and hard copy filing system
- Create, prioritize, and modify documents including correspondence, reports, drafts, memos, and emails
- Maintain strict confidentiality with sensitive information, financial documents, records, and personal matters
Massage Therapist
Massage Envy
03.2007 - 09.2015
- Communicated with clients, reviewed and recommended treatment plans for customer's desired results
- Provided clients with guidance and information about techniques for postural improvement, stretching, strengthening, and relaxation
- Provided safe, appropriate, and effective massage techniques with a pleasant and enthusiastic attitude at all times
- Maintained inventory of all products necessary to perform treatments
- Worked with long-term, repeat clientele, and single visit clients
- Interviewed and trained new massage therapists
Sales Representative
Time Warner Cable
06.2004 - 04.2007
- Sales Representative: Cable, Internet, and Phone
- Recommend the best service 'bundle' that satisfies customers service requirements
- Account Management: Discuss account information, billing, payment setups, and adjusting service for customer's requests
- Opening and closing accounts, account management, and billing
- Customer Service: Handle problems related to customer's needs and review options available
Education
Associate of Arts - Human Resources, Accounting, Business Administration, Business Law, Business Communication, Marketing, Time Management
SAN JOAQUIN VALLEY COLLEGE
Rancho Mirage, CA01.2022
MASSAGE THERAPIST STATE CERTIFICATION - Massage Therapist and Business Ethics
ACADEMY OF PROFESSIONAL CAREERS
01.2007
HIGH SCHOOL DIPLOMA - General Education, Four years of computer studies, keyboard typing
INDIO HIGH SCHOOL
06.2005
Skills
- Account reconciliation
- Contract negotiation
- Billing procedures
- Financial reporting
- Aging report preparation
- Vendor management
- Payment collection
- Deposit verification
- Customer follow-up
- Collections experience
- Statement preparation
- Staff management
- Invoice processing
- Invoice statements
- Report reviewing
- Account updating
- Transaction processing
- Compliance assessment
- Contract management
- Contract compliance
- Documentation review
- Contract performance monitoring
- Requests for information
- Request for proposal management (RFP)
Timeline
Account Receivable Manager / Contract Manager
Alliance Protection
07.2023 - Current
Property Management
California Property Management Connections, LLC
07.2022 - 07.2023
Accounting
RetroTel, Inc
12.2021 - 07.2022
Administrative Assistant
California Property Management Connections, LLC
03.2021 - 12.2021
Executive Assistant to CEO
K&S Staffing Solutions, Inc.
12.2017 - 03.2021
Massage Therapist
Massage Envy
03.2007 - 09.2015
Sales Representative
Time Warner Cable
06.2004 - 04.2007
Associate of Arts - Human Resources, Accounting, Business Administration, Business Law, Business Communication, Marketing, Time Management
SAN JOAQUIN VALLEY COLLEGE
MASSAGE THERAPIST STATE CERTIFICATION - Massage Therapist and Business Ethics
ACADEMY OF PROFESSIONAL CAREERS
HIGH SCHOOL DIPLOMA - General Education, Four years of computer studies, keyboard typing
INDIO HIGH SCHOOL
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