Cynthia Araujo
Santa Fe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Office Manager
Professional Case Management
09.2024 - Current
- Monitored expenditures for better financial control.
- Fostered team collaboration by initiating regular team meetings.
- Established streamlined procedures for document management for enhanced accessibility.
- Enhanced relationships with stakeholders using proactive engagement strategies.
- Implemented standardized protocols to enhance service delivery across departments.
- Oversaw daily operations for improved workflow and reduced patient wait times.
- Resolved patient concerns with personalized attention and prompt solutions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Account Specialist
City Of Santa Fe
01.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined account management processes for increased efficiency and productivity.
- Reduced customer complaints by implementing effective communication strategies.
- Collaborated with team members to improve overall customer service experience.
- Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
- Set up new customer accounts and updated existing profiles with latest information.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
Medical Assistant Team Leader
Santa Fe Public Schools
07.2019 - 01.2023
- Enhanced patient care by implementing effective communication and collaboration among team members.
- Streamlined medical office operations for improved efficiency through organized delegation of tasks.
- Developed training programs for new medical assistants, resulting in increased competency and productivity.
- Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
- Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.
- Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
- Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.
- Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Developed and implemented training classes to educate team staff, team members and community residents , regarding COVID-19.
- Contacted staff, contractors, parents and students that were exposed to individuals with COVID-19, assessed symptoms, and referred for further testing, and or treatment.
- Coordinated with public health and local facilities to support isolation and quarantine of COVID-19 positive individuals.
- Managed 8 employees with various personalities and from different cultures.
Medical Assistant/Personal Support Worker Student
Giving Home Health/Contractor
10.2019 - 10.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Assisted clients in maintaining their independence by performing household tasks such as cleaning, laundry, and meal preparation.
- Reduced hospital readmissions by assisting with medication management and administering prescribed treatments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
ER Unit Secretary/Patient Care Technician
Presbyterian Hospital
02.2016 - 08.2019
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Organized medical supplies inventory to ensure proper stock levels and accessibility for ER staff members.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Contributed to the smooth operation of the ER by coordinating bed assignments according to priority needs.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
- Coordinated interpreter services when necessary to facilitate proper communication between healthcare providers and non-English speaking patients or family members during critical moments of care delivery process in the emergency room context.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Medical Office Manager/Medical Assistant Technician
Santa Fe Dialysis
04.2013 - 12.2017
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Resolved patient concerns with personalized attention and prompt solutions.
- Implemented standardized protocols to enhance service delivery across departments.
Medical Insurance Examiner
ExamOne, At Quest Diagnostics
07.2013 - 08.2016
- Enhanced claim processing efficiency by meticulously reviewing medical records and insurance policy details.
- Ensured accurate claim settlements for clients by conducting thorough investigations and analysis of medical documents.
- Expedited claim resolution with timely communication and collaboration between healthcare providers, patients, and insurance carriers.
- Reduced fraudulent claims, identifying discrepancies in patient records and verifying diagnoses through comprehensive research.
- Evaluated medical treatment plans for cost effectiveness, recommending alternative options when appropriate to control expenses.
- Maintained up-to-date knowledge on industry trends, adapting examination techniques as necessary to ensure continued success in identifying potential risks or issues within claims submissions.
- Provided exceptional customer service to policyholders during the claims process, addressing concerns promptly and professionally.
- Supported colleagues in navigating complex cases by sharing expertise in medical terminology, procedures, and insurance policies.
- Strengthened department performance through regular training sessions on best practices for examining medical insurance claims.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in the development of streamlined protocols to expedite claims processing while maintaining accuracy and compliance with regulations.
Senior Data Entry Operator/Administrative Office Manager
PSI NM New Hire\NM Child Support Call Center
02.2000 - 06.2013
- Enhanced data accuracy by meticulously reviewing and updating information in the database.
- Reduced processing time for projects by streamlining data entry processes and implementing efficient tools.
- Collaborated with team members to complete large-scale data entry projects within tight deadlines.
- Maintained high levels of confidentiality while handling sensitive client information during data entry tasks.
- Provided training and guidance to junior data entry operators, boosting overall team productivity.
- Managed multiple concurrent projects, consistently delivering high-quality work despite competing priorities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Exceeded performance targets consistently, reflecting strong commitment towards achieving organizational goals.
- Played a key role in meeting regulatory compliance requirements through diligent maintenance of accurate records.
Education
Associate of Applied Science - Health Management And Clinical Assistance
Santa Fe Community College
Santa Fe, NM12.2017
Skills
- Industry Expertise
- Financial Acumen
- Client Retention Strategies
- Strong negotiation
- Customer Engagement
- Due diligence
- Client Engagement
- Account updating
- Document Management
- Report Writing
- Billing resolutions
- Schedule Coordination
- Microsoft Office proficiency
- Recordkeeping abilities
- Account Administration
- Payment Processing
- Risk Management
- Training and Teaching
- Insurance Company Communication
- Multitasking
- Documentation and Recordkeeping
- Team building
- Team Collaboration
- Goal Setting
- Office management
- Organizational skills
- Office administration
- Customer service
- Data entry
- Clear oral/written communication
- Billing
- Bookkeeping
- Payroll and budgeting
- Staff management
- Employee supervision
Affiliations
- Kiwanis Club Secretary and an Officer of the Board
Timeline
Office Manager
Professional Case Management
09.2024 - Current
Account Specialist
City Of Santa Fe
01.2023 - 09.2024
Medical Assistant/Personal Support Worker Student
Giving Home Health/Contractor
10.2019 - 10.2021
Medical Assistant Team Leader
Santa Fe Public Schools
07.2019 - 01.2023
ER Unit Secretary/Patient Care Technician
Presbyterian Hospital
02.2016 - 08.2019
Medical Insurance Examiner
ExamOne, At Quest Diagnostics
07.2013 - 08.2016
Medical Office Manager/Medical Assistant Technician
Santa Fe Dialysis
04.2013 - 12.2017
Senior Data Entry Operator/Administrative Office Manager
PSI NM New Hire\NM Child Support Call Center
02.2000 - 06.2013
Associate of Applied Science - Health Management And Clinical Assistance
Santa Fe Community College
Similar Profiles
Melinda WhiteMelinda White
RN Case Manager at Professional Case ManagementRN Case Manager at Professional Case Management
Julie GrahamJulie Graham
RN Case Manager at Professional Case ManagementRN Case Manager at Professional Case Management
SHELIA LENEAVESHELIA LENEAVE
Registered Nurse at Professional Case ManagementRegistered Nurse at Professional Case Management