Cynthia Atkins
Pembroke Pines
Summary
Experienced team leader with a strong background in hospitality and customer service. Proven ability to build and maintain effective relationships with customers, staff, and vendors. Skilled in operational management, budgeting, and staff training and development. Also experienced in banking supervision, with a focus on operational efficiency, and regulatory compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant Manager
La Granja Restaurant
05.2019 - Current
- Manage a team of 17 restaurant staff, ensuring customer satisfaction and efficient operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Scheduled staff shifts an ensured proper utilization of labor hours.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Cashier
La Granja Restaurant
12.2014 - 04.2017
- Took customers orders in person and by phone and processed cash and credit. .
- Assisted management with opening and closing duties, cash counting and training of new hires.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
Post Sales Operations Supervisor
Banco De Credito Del Peru
01.2013 - 01.2014
- Led a team of 16 analysts, responsible for Credit Cards Visa, MasterCard and American Express.
- Implemented lean concepts into practice, which increased productivity, reduced operational costs and errors and improved overall service quality.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Participate in efficiency project in process improvements, generating savings of 1 million of soles, achieving the second place.
Customer Service Supervisor
Banco De Credito Del Peru
01.2012 - 12.2012
- Led a team of 20 claims analysts, overseeing performance, workflow, and process efficiency.
- Responded to customer inquiries with high-quality service and timely resolutions, ensuring customer satisfaction.
- Managed a project focused on processing income claims via telephone banking, including team training and performance indicator monitoring.
Customer Service Analyst
Banco De Credito Del Peru
02.2008 - 12.2011
- Analyzed and managed client claims with high attention to detail, ensuring quality responses within established timeframes.
- Coordinated cross-functionally with other banking departments to ensure prompt and effective resolution of customer complaints.
- Supported the resolution of client requests and internal operational issues, contributing to improved service efficiency and customer satisfaction.
Financial Advisor
Banco De Credito Del Peru
03.2005 - 01.2008
- Provided clients with detailed information on banking products and services via telephone, ensuring clarity and customer satisfaction.
- Assisted clients in retirement planning by recommending suitable mutual funds and investment options.
- Monitored advisor calls and delivered performance feedback to enhance service quality and compliance standards.
Telecommunications Specialist
Atento
02.2003 - 12.2004
- Provided clients with detailed information on telecom products and services via telephone, ensuring clarity and customer satisfaction.
- Product & Service Knowledge – Deep understanding of telecom products, mobile plans, internet services, and value-added features.
- Consultative Sales – Ability to assess customer needs and recommend tailored communication solutions.
Education
Associate of Science - Accounting Technology
Broward College
Pembroke Pines, FL12-2027
Diploma in Finance
Instituto Peruano De Administracion De Empresas
Lima, Peru01-2007
Bachelor of Science - Economics
Universidad Nacional Federico Villarreal
Lima, Peru07-2002
Skills
- Team leadership
- Training
- Goal oriented
- Customer service
- Financial expertise
- MS office
- Mathematical and analytical
- Strong conflict resolution skills
Certification
Certified Food Safety Manager
National Registry of Food Safety Professionals (NRFSP)
Issued Jan 2018
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Manager
La Granja Restaurant
05.2019 - Current
Cashier
La Granja Restaurant
12.2014 - 04.2017
Post Sales Operations Supervisor
Banco De Credito Del Peru
01.2013 - 01.2014
Customer Service Supervisor
Banco De Credito Del Peru
01.2012 - 12.2012
Customer Service Analyst
Banco De Credito Del Peru
02.2008 - 12.2011
Financial Advisor
Banco De Credito Del Peru
03.2005 - 01.2008
Telecommunications Specialist
Atento
02.2003 - 12.2004
Associate of Science - Accounting Technology
Broward College
Diploma in Finance
Instituto Peruano De Administracion De Empresas
Bachelor of Science - Economics
Universidad Nacional Federico Villarreal