Sebastian Zambrana
Pembroke Pines
Summary
Driven and reliable individual with strong attention to detail and commitment to quality service. Demonstrated great learning and retention ability by assisting with support over the phone with customers as well as in person with team members. Consistently met and exceeded service goals by applying coaching methods provided by my supervisor, allowing me the opportunity to cross train with other departments to expand my skillset and capabilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative 1
Generali Global Assistance
06.2025 - Current
- Resolved customer complaints efficiently, ensuring high levels of satisfaction by providing accurate and understandable informational support.
- Cross trained in Tripmate customer support and retail processes alongside GGA processes and demonstrated great ability to manage both systems while meeting service goals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted on the floor and in training environments with additional assistance for colleagues when other help was not available at that moment.
- Consistently met service goals while improving with feedback provided by supervisors, team leads, and other colleagues to better my own service abilities.
Lead Sales Associate
Dollar General
10.2023 - 06.2024
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases to provide excellent customer service.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed daily tasks such as cash management, and store opening and closing procedures.
- Performed inventory control procedures to manage stock.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Used POS system to process sales, returns, and gift card activations.
- Unloaded and stocked trucks in a timely and swift manner while remaining on task.
Cashier
Checkers
12.2021 - 05.2022
- Collaborated with team members and management to implement rules and regulations.
- Demonstrated the ability to work in a fast-paced environment where safety and quality is of key importance.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Followed strict guidelines, rules and processes of food preparation and cookware cleaning.
- Managed the Drive-Thru window efficiently, while executing professional customer service techniques.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Professional Welding
Tulsa Welding School
Jacksonville, Florida01.2023
High School Diploma -
Atlantic Community High School
Delray Beach, Florida06.2022
Skills
- Cash Handling
- Customer Service
- Shipping & Receiving
- Team Building
- Inventory & Stocking
- Sales Initiatives
- Customer service
- Critical thinking
Welding Skills & Related Industrial Capabilities
- Skilled in basic fitting & piping system layouts. Utilized assorted 6010, 7018, 7024 electrodes & ER70S, 309L filler metals.
- Welded plate & structural steel in accordance with AWS D1.1 codes & standards. Welded mild steel pipe in accordance with ASME Section IX, Welded 2"-5" pipe in the following positions: 2G, 5G, & 6G.
- Welded larger diameter piping according to pipeline standard API 1104. Ran overlapping beads; performed butt, fillet, socket & groove welds. Welded plate & structural steel in the flat, vertical, horizontal & overhead positions. Welded stainless steel & aluminum in accordance with Military Standard 1595-A.
- Measured, cut, prepared & fitted segments of pipe & structural steel. Able to interpret blueprints & welding diagrams, Plate & Pipe Beveling Machines, Hand Torches, Plasma Arc, Air Carbon Arc Gouging & Grinders.
Used following Welding Processes: GTAW-Gas Tungsten Arc Welding (TIG & HF TIG), SMAW-Shielded Metal Arc Welding (Stick), GMAW-Gas Metal Arc Welding (MIG), FCAW-Flux Core Arc Welding.
Timeline
Customer Service Representative 1
Generali Global Assistance
06.2025 - Current
Lead Sales Associate
Dollar General
10.2023 - 06.2024
Cashier
Checkers
12.2021 - 05.2022
High School Diploma -
Atlantic Community High School
Diploma - Professional Welding
Tulsa Welding School