Miriam Mireles
Mesa,AZ
Summary
Enthusiastic Bilingual Customer Service and Retail Sales professional with over 20 years of experience in communications and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
21
21
years of professional experience
Work History
Customer Service Representative 1
Motor Vehicle Division
Mesa, AZ
08.2021 - Current
- Issue AZ State ID's, and Title's Registrations. Certified on Level 1 Inspections and help satisfy Court Compliance requirements while delivering great customer service to an average of 700 customer walk-ins daily.
Retail Sales Advocate
AT&T Mobility
Mesa, AZ
10.2005 - 07.2020
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Built long-term loyal customer relations by Listening to customer needs and desires to identify and recommend optimal products.
- Processed orders, credits and tracked returns.
- Provided basic technical support and Hands-on basic training for clients on a wide range of Cellphone company products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply for opening and closing shifts.
- Processed 25-50 billing payments and sales transactions per day.
Cashier/Stock Room Associate
Big Lots
Mesa, AZ
11.2001 - 07.2005
- Received and off loaded trailer with forklift and restocked received merchandise on sales floor.
- Cashier and processed customer service with purchases and returns.
Customer Service- Call Center
MCI Telecommunications
Chandler , AZ
10.1999 - 08.2001
- Sold International Long Distance Calling for Landlines in a established busy, fast-paced global call center.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.1999
No Degree - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Excellent Customer Service
- Account Servicing
- Product Promotions
- Bilingual (Spanish)
- Cash Register Operations
- Team Building
- Merchandise Restocking
Timeline
Customer Service Representative 1
Motor Vehicle Division
08.2021 - Current
Retail Sales Advocate
AT&T Mobility
10.2005 - 07.2020
Cashier/Stock Room Associate
Big Lots
11.2001 - 07.2005
Customer Service- Call Center
MCI Telecommunications
10.1999 - 08.2001
High School Diploma -
Mesa High School
No Degree - General Studies
Maricopa Community Colleges - Mesa Community College