Jessica Lorenzo
Miami,FL
Summary
Dynamic customer service professional with extensive experience at Miami Dade County Office of the Tax Collector. Proven ability to resolve inquiries efficiently while training new employees. Skilled in data entry and active listening, enhancing customer satisfaction and streamlining processes. Committed to delivering exceptional service and fostering positive client relationships.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative 1
Miami Dade County Office of the Tax Collector
Miami, FL
05.2025 - Current
- Assisted customers with inquiries, ensuring satisfaction and efficient resolution of issues.
- Learned company policies and procedures to deliver accurate information to clients.
- Adapted quickly to new software systems for managing customer interactions.
- Collaborated with team members to streamline customer service processes.
- Determine and verify driver eligibility and compliance.
- Administer vision, written, and road tests for driver license applicants
- Training of new employees on all driver license procedures, regulations and systems
Driver License Examiner 1
Florida Department of Highway Safety and Motor Vehicles
Miami, FL
11.2022 - 05.2025
- Responsible for the reinstatement of license due to DUI, lack of insurance, accidents and child support
- Determine and verify driver eligibility and compliance
- Collect and process payments for driver license fees
- Issue driver license, temporary licenses and identification cards
Cabin Cleaner
Miami International Airport
Miami, FL
10.2022 - 11.2022
- Ensured cleanliness and sanitation standards met on all assigned aircraft.
- Conducted thorough inspections of cabin areas for damage or safety hazards.
- Collaborated with team members to enhance efficiency in cleaning processes.
- Trained new staff on proper cleaning techniques and safety protocols.
Cashier/Customer Service Representative/Asset Protection Associate
Walmart
Miami, FL
07.2014 - 10.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction through effective communication.
- Managed cash register operations, minimizing discrepancies through attention to detail.
- Trained new team members on checkout procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Sales Associate/Photo Department
CVS Pharmacy
09.2012 - 06.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing product information and enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming environment.
- Collaborated with team members to streamline checkout processes and reduce wait times for customers.
- Implemented promotional displays at the register, increasing visibility of ongoing sales and discounts.
- Built relationships with customers to encourage repeat business.
Cashier/Sales Associate
Goodwill
Miami, FL
04.2011 - 09.2012
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted in training new cashiers on systems and procedures, fostering team development.
- Maintained knowledge of product promotions, advising customers to enhance sales opportunities.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Miami Senior High
Miami, FL06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft outlook
- Customer Service word
- Computers and Electronics speaking English Language
- Monitoring critical thinking
- Persuasion sales and marketing
- Instructing media learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative 1
Miami Dade County Office of the Tax Collector
05.2025 - Current
Driver License Examiner 1
Florida Department of Highway Safety and Motor Vehicles
11.2022 - 05.2025
Cabin Cleaner
Miami International Airport
10.2022 - 11.2022
Cashier/Customer Service Representative/Asset Protection Associate
Walmart
07.2014 - 10.2022
Cashier/Sales Associate/Photo Department
CVS Pharmacy
09.2012 - 06.2014
Cashier/Sales Associate
Goodwill
04.2011 - 09.2012
High School Diploma -
Miami Senior High