Irlanda Rodriguez
Bloomington
Summary
Detail-oriented and customer-focused professional with a strong track record at Niagara Bottling, seeking advancement to CSR 2. Experienced in managing high-volume tasks, resolving conflicts, and streamlining processes using Excel. Bilingual in English and Spanish, with a commitment to delivering exceptional service and supporting continuous improvement in customer operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative 1
NIAGARA BOTTLING
05.2022 - Current
- Schedule deliveries for multiple customers.
- Handles customer inquiries in a timely manner to guarantee superior service.
- Delivered high-quality customer support via phone, email, and customer portals.
Receptionist
Western Dental & Orthodontics
01.2021 - 03.2022
- Scheduled and rescheduled appointments to optimize client availability.
- Communicated with clients to provide timely updates and assistance.
- Updated client records to maintain accurate and current information.
- Handled phone communications promptly and provided help with multiple requests.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
Learning Ambassador
Amazon
11.2019 - 01.2022
- Educated newly hired employees at warehouse by detailing job tasks and demonstrating proper execution.
- Served as a mentor teacher for newly hire's, providing guidance and support throughout their first year.
- Leading work lines ensuring optimal task performance and meeting daily shift goals.
- Coordinate with operation managers on a daily basis, summarizing shift performance.
Education
High School Diploma -
Pomona High School
Pomona, CA01-2016
Skills
- Excellent Customer Service Skills
- Communication Skills
- Problem Solving Skills
- Workload prioritization
- Adaptability to change
- Excel, Word, and Outlook proficiency
- Bilingual communication: English and Spanish
Timeline
Customer Service Representative 1
NIAGARA BOTTLING
05.2022 - Current
Receptionist
Western Dental & Orthodontics
01.2021 - 03.2022
Learning Ambassador
Amazon
11.2019 - 01.2022
High School Diploma -
Pomona High School
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