Melissa Shiffman
Round Lake,US
Summary
Enthusiastic Customer Service Representative with years of experience in call center and retail environments, skilled in addressing customer concerns and training new employees. Demonstrated ability to assist in billing processes and improve patient satisfaction through effective communication. Recognized for contributing to team success by helping peers navigate complex challenges. Committed to enhancing customer experiences and operational efficiency, ready to leverage skills to exceed the expectations of any team.
Overview
14
14
years of professional experience
Work History
Customer Service Representative 1
CVS Health
Buffalo Grove
04.2019 - Current
- Resolved concerns for disgruntled patients with empathy and efficiency, enhancing patient satisfaction.
- Manage incoming calls in a high-volume call center environment.
- Managed customer and insurance billing inquiries effectively, reducing confusion and improving resolution times.
- Streamlined onboarding and training processes for new employees, both onsite and remotely post-COVID-19, to ensure smooth integration.
- Supported colleagues in overcoming challenging complications to enhance team efficiency.
Assistant Manager
Lovers Lane
Libertyville
06.2016 - 06.2019
- Managed opening and closing procedures to ensure smooth store operations.
- Maintained cleanliness and coordinated general store maintenance to enhance customer experience.
- Oversee store operations by managing opening and closing procedures.
- Executed product promotions and educational initiatives to drive sales growth.
- Execute nightly consolidations and reconcile cash registers accurately.
Sales Associate
Rogers and Hollands Jewelers
Vernon Hills
03.2018 - 03.2019
- Promoted and sold fine jewelry and accessories, enhancing customer experience and driving sales.
- Obtained DHS certification to demonstrate expertise in diamonds and gemstones. Demonstrated knowledge of diamonds and other gemstones.
- Achieved DHS certification for expertise in diamonds and gemstones. in diamonds and other gemstones.
- Conducted store cleaning and maintenance to create a welcoming environment for customers.
Sales Associate
Torrid
Gurnee
05.2012 - 02.2016
- Assisted customers in selecting and purchasing merchandise, ensuring satisfaction and loyalty.
- Maintained clean, organized store environment to enhance customer experience.
- Balanced cash registers at the end of each day to ensure accurate financial records. Balanced cash registers daily at the end of the day.
Education
High school diploma -
Grayslake Central High School
GrayslakeSkills
- Customer Service
- Guest Services
- Billing Management
- POS
- Data Entry
- Sales
- Retail Sales
- Upselling
- Cash management
- Financial Reporting
- Data collection
- Inventory Control
- Pricing
- Merchandising
- Store Management Experience
- Shift Management
- Assistant management
- Retail operations
- Time management
- Organizational Skills
- Store Maintenance
- Leadership
- Team Development
- Supervisory roles
- Supervising experience
- Office Coordination
- Communication skills
- Time Management
- Risk Management
- Profit and loss
- Microsoft Office
- Microsoft Word
- Sales leadership
- Time Management
- Shift management
- Assistant management
- Retail Sales
- Management
- Call center operations
- Onboarding training
- Conflict resolution
- Cash reconciliation
- Team coordination
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative 1
CVS Health
04.2019 - Current
Sales Associate
Rogers and Hollands Jewelers
03.2018 - 03.2019
Assistant Manager
Lovers Lane
06.2016 - 06.2019
Sales Associate
Torrid
05.2012 - 02.2016
High school diploma -
Grayslake Central High School