Alyia Thibault
Round Lake,Illinois
Summary
Reliable customer service professional with a track record of ensuring customer satisfaction at Culver's restaurant for the last 6 years. Excelled in stressful and busy situations while working as part of a team to efficiently handle customer requests. Demonstrated enthusiastic and strong work ethic through impactful volunteer work with Northern Illinois Food Bank, contributing significantly to community needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Culver's Restaurant
01.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with team and managers to help ensure customer satisfaction.
Volunteer
Northern Illinois Food Bank
09.2016 - 05.2021
- Conducted food donation efforts, securing valuable donations through awareness and collection activities.
- Packed donated food items for their program distribution.
- Represented the Miss Fox Lake Area Pageant organization positively and professionally while providing the community with much-needed services.
Education
Bachelor of Science - Biology
Illinois State University
Normal, IL05.2024
High School Diploma -
Grant Community High School
Fox Lake, IL05.2020
Skills
- Customer Service
- Reliability and punctuality
- Honest and Dependable
- Customer Satisfaction
- Patience and Composure
- Team Collaboration
- Policies and Procedures
- Cleaning and sanitizing
Certification
- Microsoft Office Specialist (MOS) Certification in Word and PowerPoint
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Cashier
Culver's Restaurant
01.2018 - Current
Volunteer
Northern Illinois Food Bank
09.2016 - 05.2021
Bachelor of Science - Biology
Illinois State University
High School Diploma -
Grant Community High School